Post-Sale Customer Care & Scheduling Coordinator

Leaf Home; Lombard (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits after 60 days

Retirement with company match

Paid parental leave

Paid time off

Job summary

Leaf Home is seeking a Customer Care Coordinator in Lombard, IL to handle post-sale customer interactions and internal inquiries. You will schedule installations, assign jobs to technicians, and coordinate service calls while reviewing tickets for quality assurance.

Bachelors are encouraged to bring strong communication and organizational skills, with at least 1 year in customer service. A desk-based, paperless role with MS Office proficiency is expected.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service/administrative experience preferred.
• Excellent verbal and written communication skills essential.

Responsibilities

• Handle inbound and outbound customer calls, primarily post-sale.
• Schedule installations and service appointments with technicians.
• Review service tickets for accuracy and quality assurance.

Skills

Customer service

Administrative tasks

Microsoft Office

Communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

Leaf Home is seeking a Customer Care Coordinator in Lombard, IL to handle post-sale customer interactions and internal inquiries. You will schedule installations, assign jobs to technicians, and coordinate service calls while reviewing tickets for quality assurance.

Bachelors are encouraged to bring strong communication and organizational skills, with at least 1 year in customer service. A desk-based, paperless role with MS Office proficiency is expected.