Service Administrator

Cummins; Summerville (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Medical/Dental/Life Insurance

Health Savings Account

Job summary

Cummins in Summerville, SC seeks a Service Administrator to be the first point of contact with customers, promoting quality service and helping to grow the branch’s business. You will develop positive relationships with key customers supporting power generation and handle quotes, repair plans, and status updates for ongoing work.

You will also review work orders for accuracy, assist with invoicing and warranty, and perform other administrative tasks as needed in a fast-paced environment.

Qualifications

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & and repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.

Responsibilities

• Serve as the primary point of contact with customers by phone, and email. Developing positive relationships with key customers supporting power generation.
• Identify customer needs, gather pertinent information, provide quotes, develop claims, prepare repair plans, and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Computer skills

Education

High School diploma

Tools

CRM software

Microsoft Office

Field Aware

BMS

Job description

Job Summary

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

We are looking for a talented Service Administrator supporting our Distribution business in (Summerville, SC).

In this role, you will make an impact in the following ways:

• Serve as the primary point of contact with customers by phone, and email. Developing positive relationships with key customers supporting power generation.
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans, and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

To be successful in this role you will need the following:

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & and repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to elevate technical issues, obtain product technical issue information, and utilize available resources.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Prior experience as a technician with Field Aware and BMS are Highly desireable.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Compensation and Benefits Base

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.