Service Administrator

Cummins Inc.; Anchorage (AK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Cash Balance Pension Plan

Medical Insurance

Dental Insurance

Life Insurance

Health Savings Account

Domestic Partners Coverage

Job summary

Cummins Inc. in Anchorage, AK seeks a Service Administrator to be the primary customer contact, promoting quality service and growing branch business. This 100% onsite role supports a busy distribution operation.

You will open and manage work orders, coordinate technicians, provide updates, manage warranty claims, and maintain detailed service records while ensuring accurate documentation.

Qualifications

• Strong customer service and communication skills.
• Experience coordinating service activities, scheduling work, and managing customer expectations.
• Ability to create and manage complex work orders, quotes, and repair plans.
• Working knowledge of warranty processes and claim administration.
• Strong organizational skills with attention to detail and accurate documentation.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Financial acumen and the ability to explain service charges and repair recommendations.
• Experience using service management systems and electronic service tools preferred.

Responsibilities

• Coordinate service requests by working with customers and technicians to prepare quotes, schedule appointments, and ensure timely completion of service work.
• Manage warranty claims and documentation, including verifying eligibility, submitting required paperwork, and tracking claim status through resolution.
• Serve as the primary point of contact for customers, providing updates on service schedules, work progress, and warranty-related inquiries.
• Open and manage work orders, service requests, quotes, and repair plans.
• Coordinate service work by scheduling technicians and monitoring progress.
• Provide customers with timely updates on repair status, schedules, and warranty claims.
• Process warranty claims and ensure all documentation is completed accurately.
• Maintain detailed service records and documentation within business systems.
• Collaborate with technicians, Service Supervisors, and Team Leads to support efficient service operations.
• Monitor key service metrics, including customer satisfaction and labor productivity.

Skills

Customer service

Communication

Work order management

Warranty processing

Documentation

Organizational skills

Multitasking

Financial acumen

Service management systems

Education

Technical trade school diploma

Tools

Service management systems

Electronic service tools

Job description

Job Summary

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

We are looking for a talented Service Administrator to join our Distribution business in (Anchorage, AK).

100% Onsite

In this role, you will make an impact in the following ways:

• Serveastheprimarypointofcontactforcustomers,buildingandmaintainingpositiverelationships
• Openandmanageworkorders,servicerequests,quotes,andrepairplans
• Coordinateserviceworkbyschedulingtechniciansandmonitoringprogress
• Providecustomerswithtimelyupdatesonrepairstatus,schedules,andwarrantyclaims
• Processwarrantyclaimsandensureallrequireddocumentationiscompletedaccurately
• Maintaindetailedservicerecordsanddocumentationwithinbusinesssystems
• Collaboratewithtechnicians,ServiceSupervisors,andTeamLeadstosupportefficientserviceoperations
• Monitorkeyservicemetrics,includingcustomersatisfactionandlaborproductivity

To be successful in this role you will need the following:

• Strongcustomerserviceandcommunicationskills
• Experiencecoordinatingserviceactivities,schedulingwork,andmanagingcustomerexpectations
• Abilitytocreateandmanagecomplexworkorders,quotes,andrepairplans
• Workingknowledgeofwarrantyprocessesandclaimadministration
• Strongorganizationalskillswithattentiontodetailandaccuratedocumentation
• Abilitytoprioritizemultipletasksandworkeffectivelyinafast-pacedenvironment
• Financialacumenandtheabilitytoexplainservicechargesandrepairrecommendations
• Experienceusingservicemanagementsystemsandelectronicservicetoolspreferred

1. Coordinate service requests by working with customers and technicians to prepare quotes, schedule appointments, and ensure timely completion of service work.
2. Manage warranty claims and documentation, including verifying eligibility, submitting required paperwork, and tracking claim status through resolution.
3. Serve as the primary point of contact for customers, providing updates on service schedules, work progress, and warranty-related inquiries.

Education, Licenses, Certifications:

Technical trade school/ vocational diploma or certification or equivalent experience required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant and/or in-depth knowledge obtained through specialized training.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.