Service Administrator

Cummins Inc.; Summerville (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Cummins Inc. in Summerville, SC is seeking a Service Administrator to act as the first point of contact for customers and support the branch's distribution business. The role emphasizes strong customer service, order processing, and warranty-related coordination in a fast-paced environment.

You will engage customers by phone and email, identify needs, provide quotes, develop repair plans, and maintain status updates on repairs, while ensuring accurate work orders for invoicing and warranty.

Qualifications

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & and repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to elevate technical issues, obtain product technical issue information, and utilize available resources.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Prior experience as a technician with Field Aware and BMS are Highly desireable.

Responsibilities

• Serve as the primary point of contact with customers by phone, and email. Developing positive relationships with key customers supporting power generation.
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans, and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Field Aware

BMS

Job description

Job Summary:

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

We are looking for a talented Service Administrator supporting our Distribution business in (Summerville, SC).

In this role, you will make an impact in the following ways:

• Serve as the primary point of contact with customers by phone, and email. Developing positive relationships with key customers supporting power generation.
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans, and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

To be successful in this role you will need the following:

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & and repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to elevate technical issues, obtain product technical issue information, and utilize available resources.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Prior experience as a technician with Field Aware and BMS are Highly desireable.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Compensation and Benefits Base

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2438361

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.