Service Administrator

Cummins Inc; New York (NY); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Bronx, NY is seeking a Service Administrator to act as the initial customer contact, manage quotes and repair plans, and ensure accurate invoicing and warranties. This on-site role requires strong communication, multi-tasking, and computer skills in a fast-paced environment.

Bi-weekly on-call, union atmosphere, and a Monday–Friday schedule with hours 8:00 AM–4:30 PM. Relocation assistance available; reports to Bronx, NY office daily.

Qualifications

• Excellent customer service and professional communication.
• Prior service, repair, or warranty experience preferred.
• Strong computer skills across multiple software platforms.
• Able to thrive in a fast-paced, multi-priority environment.
• Ability to obtain technical issue information and use available resources.
• Experience in estimate building and selling add-on services.
• High school diploma or equivalent.

Responsibilities

• Serve as first contact for customers to provide quality service and promote branch business.
• Identify customer needs, provide quotes, develop repair plans, and update customers on repairs.
• Review and create work orders for accurate invoicing and warranties.
• Perform other administrative tasks as needed.

Skills

Customer service

Communication

Multitask

On-site

On-call

Warranty experience

Education

High School diploma or equivalent

Job description

We are looking for a talented Service Administrator for our Distribution business in Bronx, NY.

Hours: Monday - Friday 8:00 AM - 4:30 PM (subject to change based on business needs)

In this role, you will make an impact in the following ways :

• Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.

• Review/create work orders to ensure accuracy for invoicing and warranty.

• Other administrative task on a need-by-need basis.

To be successful in this role you will need the following:

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.

• Prior experience in service & repair, or warranty-related field preferred.

• Excellent computer skills using multiple software platforms.

• Ability to thrive in a fast-paced environment with multiple priorities.

• Ability to elevate technical issues, obtain product technical issue information, and utilize available resources.

• Experience in estimate building and communicating value in add on services is a plus.

• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation and Benefits Base

Salary Range: $32.77 - $40.00/HR

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Hours are Monday through Friday 8:00 AM - 4:30 PM

Hours are subject to change due to business needs and/or conditions.

Bi-weekly on-call is required.

This is a union branch but this is not a union role.

Employee will report to the Bronx, NY office daily.

Job

Service

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Office

Min Salary

$68160

Max Salary

$102240

ReqID

2439119

Relocation Package

Yes

100% On-Site

No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.