Service Administrator

Cummins Inc; Buffalo (NY); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Buffalo, NY is seeking a Service Administrator to serve as the first point of contact for customers and to promote high-quality service at the local branch.

You will identify needs, gather information, provide quotes, develop repair plans, and update customers on repair status while reviewing work orders for invoicing and warranty. The role requires strong communication and multi-software proficiency.

Qualifications

• Excellent customer service skills and the ability to communicate professionally.
• Experience in service & repair or warranty-related field preferred.
• Proficient with computers across multiple software platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to obtain and communicate technical information and issue estimates.
• Experience in estimate building is a plus.
• High school diploma or equivalent.

Responsibilities

• Serves as first point of contact with customer to promote quality service and grow business at the branch.
• Identify customer needs, gather information, provide quotes, develop repair plans and provide status updates.
• Review and create work orders for accurate invoicing and warranty.
• Perform other administrative tasks as needed.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

High School diploma

Tools

Estimation software

Job description

We are looking for a talented Service Administrator for our Distribution business in Buffalo, NY.

In this role, you will make an impact in the following ways :

• Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

To be successful in this role you will need the following:

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to elevate technical issues, obtain product technical issue information, and utilize available resources.
• Experience in estimate building and communicating value in add on services is a plus.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation and Benefits Base

Salary Range: $27.30 - $40.96 salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Valid NY State Drivers License

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Must have the ability to obtain and maintain a New York State Driver's license.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2438547

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.