Service Coordinator

Alta Equipment Company; Lewiston (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Outstanding benefits package

401(k) with match

Competitive wages

Paid time off

10 paid holidays

Company laptop

Job summary

Alta Equipment Company in Lewiston, ME, is seeking a full-time Service Coordinator to handle interactions with service customers and vendors. Key responsibilities include scheduling service appointments, managing work orders, and coordinating maintenance for customer equipment.

Ideal candidates will have a strong customer service background, proficiency in Microsoft Office, and excellent communication skills. The role involves physical demands such as lifting and using equipment in a work environment with moving parts.

Qualifications

• Customer service experience is highly preferred.
• Working knowledge of Microsoft Word, Excel, and Outlook required.
• Possesses excellent verbal and written communication skills.
• Excellent time management skills.

Responsibilities

• Answering internal and customer service calls.
• Opening and closing work orders accurately.
• Responsible for costing work orders.
• Follow up on open issues with other departments.
• Schedule periodic maintenance for customer equipment.
• Provide backup support for admin staff.

Skills

Customer service experience

Strong computer skills

Verbal and written communication skills

Time management skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP systems

Job description

Tools and Resources

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

We are looking for a full time Service Coordinator. This position will be responsible for interacting with service customers, technicians, parts and service vendors and all levels of business management. They will be responsible for scheduling and confirming service appointments. The duties are as follows:

• Answering internal and customer service calls
• Opening and closing work orders, including accurately recording story lines into each order
• Responsible for costing work orders at a rate of no less than 225 segments per month
• Follow up with other inter-company departments on open issues
• Monitor work in process (WIP)
• Scheduling periodic maintenance for customer equipment
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
• Cross train with other admin staff to provide back-up in all positionsResearch billing and invoicing questions and provide solutions
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands / Work Environment

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!