Service Coordinator

Alta Equipment Group; Lewiston (ME); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Training

Outstanding benefits package

401(k) with match

Competitive wages

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Group is looking for a dedicated individual in Lewiston, Maine, to manage customer service calls and work orders effectively. You will play a key role in maintaining customer relations and ensuring prompt service delivery.

The position requires strong computer skills, excellent communication, and the ability to manage time effectively. Benefits include comprehensive insurance options and a 401(k) plan.

Qualifications

• Customer service experience is highly preferred.
• Must have strong computer skills with working knowledge of Microsoft Word, Excel, and Outlook.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and ability to communicate with various coworkers.

Responsibilities

• Answering internal and customer service calls.
• Opening and closing work orders and recording information.
• Responsible for costing work orders at 225 segments per month.
• Scheduling transportation for equipment movements.
• Research billing and invoicing questions.

Skills

Customer service experience

Strong computer skills

Excellent verbal and written communication skills

Time management skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

Benefits

• Training
• Outstanding benefits package (Medical, Dental, and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

Responsibilities

• Answering internal and customer service calls
• Opening and closing work orders, including accurately recording story lines into each order
• Responsible for costing work orders at a rate of no less than 225 segments per month
• Follow up with other inter-company departments on open issues
• Monitor work in process (WIP)
• Scheduling periodic maintenance for customer equipment
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
• Cross train with other admin staff to provide back-up in all positions
• Research billing and invoicing questions and provide solutions
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands / Work Environment

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds.
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles.

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!