Service Administrator

RealREPP; Garden Grove (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous PTO days

100% paid medical, dental & vision

401(k) with 50% match and immediate v​

Job summary

RealREPP, a full-service recruiting firm, is seeking a Service Administrator in California to support warranty and service calls, dispatch technicians, and manage customer communications. You will help prioritize emergency work and maintain detailed service logs, aiming for timely, accurate issue resolution.

The role requires 1+ year in service administration and strong MS Office skills, with a focus on customer service and organization.

Qualifications

• High school diploma or equivalent required.
• 1+ years of relevant experience in service administration, contract administration, or related field.
• Knowledge of service processes and administrative workflows.
• Strong written and verbal communication skills.
• Good customer service skills with the ability to resolve issues professionally.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Assists with customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
• Assists with assigning and dispatching the appropriate service technician to match the needs of the call.
• Assists with partnering with leadership to establish priorities on all emergency and unscheduled work, based on need and current customer commitments.
• Maintains the service log books. Gathers and records information from the customer. Tracks calls and assignments.
• Orders and tracks maintenance materials or parts as needed to perform scheduled work.
• Assists in Quality Control. Evaluates the response times, call-backs, and customer feedback.
• Provides management reports as needed. Compiles and analyzes information generated from calls and dispatches.
• Provides general administrative support for the customer care team, including billing, contracts administration, filing, etc.

Skills

Strong organizational skills

Written and verbal communication

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

RealREPP, a full-service recruiting firm, is currently teaming with a growing, stable, and nationally recognized building systems expert to assist them in hiring a Service Administrator in undefined, undefined.

Responsibilities

• Assists with customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
• Assists with assigning and dispatching the appropriate service technician to match the needs of the call.
• Assists with partnering with leadership to establish priorities on all emergency and unscheduled work, based on need and current customer commitments.
• Maintains the service log books. Gathers and records information from the customer. Tracks calls and assignments.
• Orders and tracks maintenance materials or parts as needed to perform scheduled work.
• Assists in Quality Control. Evaluates the response times, call-backs, and customer feedback.
• Provides management reports as needed. Compiles and analyzes information generated from calls and dispatches.
• Provides general administrative support for the customer care team, including billing, contracts administration, filing, etc.

Qualifications

• High school diploma or equivalent required.
• 1+ years of relevant experience in service administration, contract administration, or related field.
• Knowledge of service processes and administrative workflows.
• Strong organizational skills with excellent attention to detail.
• Strong written and verbal communication skills.
• Good customer service skills with the ability to resolve issues professionally.
• Proficiency in Microsoft Office Suite.

FANTASTIC All-In Compensation Package Includes

• EXCELLENT salary DOE + bonus
• 401(k) w/ 50% MATCH, NO CAP & IMMEDIATE vesting
• 100% paid medical, dental & vision
• Generous PTO days
• Gym membership + discounted cell phone
• Continued career growth & work-life balance
• FSA, HSA, life & disability insurance, and MORE!
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*