Sales Support Specialist

RealREPP; Valley (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental & vision

Paid time off

Gym membership discounts

Life & disability insurance

Job summary

RealREPP, a full-service recruiting firm, is partnering with a national building services organization to hire a Sales Support Specialist. This role supports outside sales to develop cost-effective proposals for repair work, manages EWAs, ensures data accuracy, and provides essential administrative support for customer satisfaction and operations.

Responsibilities include coordinating with internal teams for accurate estimates, maintaining work requests, and uploading information to SharePoint.

Qualifications

• High School diploma or GED required.
• 2–4 years related experience (HVAC, estimating or parts/counter sales).
• Proficiency in Excel, Outlook, Word and PDF apps.
• Strong data entry with high accuracy.

Responsibilities

• Partner with outside sales to produce timely quotes and proposals.
• Coordinate inputs from internal teams for estimates and proposals.
• Maintain current work requests using Excel and file management in the database.
• Upload and maintain information on SharePoint for team visibility.
• Gather vendor cost information and route EWAs for approvals.
• Assist Account Managers with job setup and communication to dispatchers.
• Provide general administrative support to Account Managers and Sales Support.
• Maintain confidentiality and customer service across all activities.
• Take on additional sales support duties as assigned.

Skills

Microsoft Excel

Verbal communication

Written communication

Data entry

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

PDF applications

Job description

RealREPP, a full-service recruiting firm, is currently partnering with a growing, stable, and nationally recognized building services organization to assist them in hiring a Sales Support Specialist in undefined, undefined. This role is responsible for partnering closely with outside sales teams to develop cost-effective, accurate, and timely proposals for repair work while maintaining strong relationships with external vendors. The Sales Support Specialist manages work requests, prepares and routes Extra Work Authorizations (EWAs), ensures data accuracy across internal systems, and provides essential administrative support—playing a key role in customer satisfaction, operational efficiency, and proposal quality.

Responsibilities

• Partner with outside sales to meet customer needs by producing timely quotes and completing proposal submissions.
• Seek to understand customer requirements and develop competitive, accurate estimates and proposals, coordinating technical input from internal teams when needed.
• Maintain current work requests submitted by technicians, typically using Excel, and ensure accurate file management within the quoted work database.
• Upload and maintain information on SharePoint to support team visibility and collaboration.
• Ensure EWAs are properly assigned to Account Managers; gather vendor cost information; obtain internal approvals; and send completed quotes to customers.
• Upon customer approval, assist Account Managers with job setup, including communicating job information to dispatchers.
• Provide general administrative support to assigned Account Managers and the broader Sales Support team.
• Make decisions within established guidelines and seek manager input for escalated or non-routine situations.
• Maintain accuracy, confidentiality, and strong customer service throughout all support activities.
• Perform additional sales support duties as assigned.

Qualifications

• High School diploma or GED required.
• 2–4 years of related experience, which may include commercial HVAC, estimating, or parts/counter sales.
• Proficiency in Microsoft Excel, Outlook, Word, and PDF applications.
• Strong data entry skills with exceptional accuracy.
• Excellent attention to detail, organization, and time-management abilities.
• Strong verbal and written communication skills.
• Excellent customer service orientation with the ability to work collaboratively across teams.
• Ability to prioritize effectively and manage multiple tasks in a fast-paced environment.

FANTASTIC All-In Compensation Package Includes

• EXCELLENT salary DOE + bonus
• 401(k) with competitive company match & immediate vesting
• Comprehensive medical, dental & vision benefits
• Generous PTO
• Additional employee perks (gym membership, phone discounts, etc.)
• Strong work-life balance + opportunities for continued professional growth
• FSA, HSA, life & disability insurance, and MORE!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*