Service Administrator

Cosco Fire Protection; Denver (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid holidays

Paid time off

401k plan

Job summary

Cosco Fire Protection in Denver, CO seeks a Service Administrator to organize service calls, provide exceptional customer service, and support the service department. The role requires multitasking, quick learning, and accurate clerical work in a fast-paced environment.

The position is office-based with a benefits package, located at Aurora area offices. Strong communication and MS Office skills are essential for success.

Qualifications

• 2+ years in administrative or customer service role.
• Fire Protection, Construction, or On-Call Service experience a plus.
• Strong attention to detail and good organizational skills.
• Excellent written and verbal communication.
• Proficiency with MS Word, Excel, Outlook and Teams.

Responsibilities

• Create service work orders as needed.
• Schedule and assist in scheduling inspections and work orders.
• Follow up on prior day service calls for billing readiness.
• Daily billing of service calls and maintain open work orders.
• Manage a high volume of emails and meetings notes.
• Attend service meetings and provide updates/minutes.
• Track materials used on service calls.
• Assist with invoice disputes and resolution.
• Enter contracts for inspections and renewals; generate monthly work orders.
• Update third-party systems with inspection and compliance reports.
• Utilize Service Trade, Great Plains, MS Excel, Teams & Outlook.
• Back-up other administrative roles as needed.

Skills

Positive attitude

Flexibility

Reliability

Multitasking

Team player

Deadline driven

Education

High school diploma

Associate degree or higher

Tools

MS Word

MS Excel

MS Outlook

Teams

Job description

The Denver District office of Cosco Fire Protection has a rewarding and growth oriented opportunity for the right individual. We are looking for a motivated team player to help us expand our offering in Denver. We provide a workplace for those looking to grow their career in a collaborative and accountable environment where they can directly contribute to shaping our business in this market. If this sounds like you, please read on and come be a part of what we are building in Denver!

Our Denver, CO office has an exciting opportunity for a Service Administrator to join our growing team. In this role you will provide efficient coordination of service calls, exceptional customer service, and administrative support for our service department. We are seeking a motivated and engaging person who enjoys multi-tasking, learning on the job, and providing simultaneous support in a high volume service and administrative capacity.

Job Expectations

This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed. Essential duties and responsibilities may include, but are not limited to, the following:

• Create work orders for service as needed
• Schedule and/ or assist in scheduling service work to include inspections, deficiency, and T&M work orders
• Follow up on prior day service calls to ensure completion of work and all information is available for billing
• Daily Billing of completed service calls
• Manage open work order spreadsheet
• Manage a high volume of emails
• Attend service meetings and provide updates/ meeting minutes on service calls
• Track material used on service calls
• Assist with invoice dispute resolution
• Share tasks with others on the team to ensure coverage:
  • Service Contract Data Entry
    • Enter new contracts for inspections, generate annual renewals
    • Generate monthly Inspection work orders, schedule/assist with scheduling, upload inspection reports
  • Manage/ update third party systems with inspection and compliance reports
• Utilize software including Service Trade, Great Plains, MS Excel, Teams & Outlook
• Back-up other administrative positions throughout the office to offer complete customer service to both internal and external customers
• Other duties as assigned
• Full time office-based position. Office is located at 6611 N Powhaton Rd, Ste 110, Aurora CO 80019 (near DIA).
• Full range of benefits available to full time employees including medical, dental, and vision plans, paid holidays, accrued paid sick and vacation time plus a generous 401k savings plan.

Desired Skills and Experience

• High School degree required, AA or college degree preferred
• 2 + years' experience in an administrative or customer service role required. Fire Protection, Construction, and/or On-Call Service experience a plus.
• Must be positive, flexible, reliable, responsive, self-motivated, able to multi-task and work both independently and in a team environment, and under deadline pressures
• Strong attention to detail and excellent organizational skills required
• Good written and verbal communication skills required
• Candidate will be capable in Microsoft Word, Excel, Outlook, and Teams

Cosco Fire Protection, Inc., is an Equal Opportunity Employer. Applications are encouraged from all persons regardless of their race, color, national origin, ancestry, sex, gender identity, marital status, domestic-partner status, religious creed, medical/physical/mental condition, sexual orientation, Veteran status, or age. NOTE: A drug screen and criminal background check may be required for Cosco.