Fire Protection Service Department Manager

Cosco Fire Protection; Colorado Springs (CO); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Vehicle allowance

Full benefits package

Job summary

Cosco Fire Protection in Colorado Springs, CO is seeking a Fire Protection Service Department Manager to drive service revenue growth and operational execution. You will lead a team of supervisors, technicians, and inspectors, align sales strategy with the Branch Manager, and ensure inspections, emergency calls, and repairs meet code and quality standards.

Strong background in fire alarm systems is preferred.

Qualifications

• 5 years minimum (7-10+ years preferred) experience in Fire Protection with emphasis in fire alarm, sales and service.
• Strong understanding of NFPA, IBC and IFC Codes as they apply to Fire Protection Industry.
• NICET Certified Fire Alarm Systems applicants are strongly encouraged to apply for this position.
• Previous inspections or fire alarm sales experience a plus.
• Notifier product experience a plus.
• Service Trade or other service inspection/work order platform experience a plus.

Responsibilities

• Manage, direct, and lead the everyday sales and operational activities of the Service Department.
• Formulate and develop sales goals, plans and procedures for the service department; align with Branch Manager.
• Execute assigned sales activities.
• Manage margin and costs on all service-related jobs.
• Develop and nurture new customer relationships to expand Cosco's client base.
• Review proposals and contracts for content and accuracy to protect margin.
• Develop and train sales and field leadership on maintaining relationships and providing technical support.
• Ensure customer service meets company standards to maximize retention.
• Serve as a member of the Branch Manager's leadership team.

Skills

Presentation skills

RFP interpretation

Work under pressure

Department leadership

Fire protection sales

Leadership

Negotiation

Team player

MS Office

AutoCAD

Blue Beam

Customer negotiation

Education

Bachelor's degree in Business/Engineering/Marketing/Construction Management

NICET Certification encouraged

Tools

AutoCAD

Blue Beam

Job description

Fire Protection Service Department Manager

Colorado Springs, Colorado

Cosco Fire Protection is a multi-faceted, full service life safety systems company specializing in the design, installation, service, and inspection of a variety of automatic fire sprinkler, fire alarm (and other low voltage life safety systems) and fire suppression systems ; including kitchen suppression, extinguishers, special hazard throughout Colorado and the Western United States and we are currently expanding our service operations in our Colorado Springs Branch office. Cosco offers a tremendous opportunity to those business minded individuals in the fire protection. We are looking for those who want to grow their career in a collaborative and accountable environment where they can directly contribute to shaping our team and the business overall in this market. If this sounds like you, please read on and come be a part of what we are building in Colorado Springs!

Job Description

The Fire Protection Service Department Manager is responsible for leading service revenue growth and managing operational execution for the entire Service department. The role blends aggressive B2B technical sales through direct sales efforts as well driving sales results through a team of service sales people within the department. You will drive top-line growth by capturing new inspection agreements and converting system deficiencies into repair/retrofit sales. Concurrently, you will also manage a specialized product specific team of supervisors, technicians, and inspectors to ensure all inspections, emergency service calls, and repair work comply with local code requirements and are delivered in a safe, high quality, and efficient manager to achieve profitability and customer retention objectives.

While the scope of the role is over the entire service portfolio of offerings (inspections, fire sprinkler, fire suppression, fire alarm, and other low voltage solutions), a strong background/expertise in fire alarm systems to complement the skillset of other leaders within the office is strongly preferred.

Essential Duties and Responsibilities

• Manage, direct, and lead the everyday sales and operational activities of the Service Department.
• Formulate and develop sales goals, plans and procedures for the service department. Once the sales strategy is developed, the Service Manager, is to implement and align the sales strategy with the Branch Manager.
• As Service Manager you must execute your own assigned sales activities.
• Manage margin and costs on all service-related jobs.
• Competitive activities in the areas of pricing and customer service are observed to keep Cosco Fire Protection, Inc. competitive and profitable.
• New customers are sought out and relationships are developed and nurtured to expand Cosco's customer base.
• Ensure that all proposals and contracts are reviewed for content and accuracy to protect margin.
• Develop and train sales and field leadership personnel on the following criteria: maintaining customer relationships, anticipating needs, resolving concerns and complaints, and providing technical support.
• The level of customer service provided to the customer must meet or exceeds company standards to maximize customer satisfaction and overall retention.
• Serve as a member of the Branch Manager's leadership team and share input and experience for the success of the organization.

Key Skills and Capabilities

• Exceptional presentation skills with demonstrated sales techniques.
• Ability to read and interpret RFPs, inspection reports, financial statements and proposals.
• Ability to work well under pressure, deliver on a deadline, and balance a high volume of activity & priorities.
• Proven ability to manage a department consisting of diverse personnel.
• Track record of success in growing a fire protection business.
• Demonstrated leadership and proven negotiation skills and sales achievements.
• Self-motivated and strong desire to succeed with the company.
• Ability to work well independently as well as be a team player.
• Exceptional written and verbal communication and negotiation skills.
• Proficient with Microsoft Office (especially Word and Excel), AutoCAD, & Blue Beam.
• Comfortable presenting and negotiating with customers, vendors, etc.

Qualifications

• High school diploma or equivalent, postsecondary education preferred.
• 5 years minimum (7-10+ years preferred) experience in Fire Protection with a particular emphasis in fire alarm, sales, and service.
• Strong understanding of NFPA, IBC and IFC Codes as they apply to Fire Protection Industry.
• NICET Certified Fire Alarm Systems applicants are strongly encouraged to apply for this position.
• Previous inspections or fire alarm sales experience a plus.
• Notifier product experience a plus.
• Service Trade or other service inspection/work order platform experience a plus.

Job Type

Full-time - In Office

Job Location

Colorado Springs, CO

Management Responsibilities

This role has direct supervisory responsibility for field technicians, various product line supervisors, salespeople, and administration within the service department. Ability to lead and motivate through reporting relationships as well as influence will be required. The role will require working with general management/other departments within the team to set, prioritize, and drive execution goals.

Preferred license or certification

NICET III (Fire Alarm Systems) preferred.

Education

Bachelor's degree (B.S.) from four-year college or university in Business, Marketing, Engineering, Construction Management, or closely related field or seven to ten years related experience and/or training; or equivalent combination of education and experience.

Benefits

Cosco provides excellent wages, a flexible work schedule, a full suite of company paid benefits, and a place to grow your career to qualified applicants.

Salary/Compensation

• Base Salary $110,000 - $140,000 D.O.E.
• Incentive Plan Based on Department Profitability & Revenue Growth
• Commission Plan for Direct Sales Execution
• Position eligible for a monthly vehicle allowance.

Equal Opportunity Employment

Cosco Fire Protection, Inc., is an Equal Opportunity Employer. Applications are encouraged from all persons regardless of their race, color, national origin, ancestry, sex, gender identity, marital status, domestic-partner status, religious creed, medical/physical/mental condition, sexual orientation, Veteran status, or age.

Additional Information

NOTE: A drug screen and criminal background check may be required for Cosco applicants. A valid driver's license is required for this role.