Service Administrator

Cummins Inc.; Commerce City (CO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Cash Balance Pension Plan

Medical/Dental/Life Insurance

Health Savings Account

Domestic Partners Coverage

Job summary

Cummins Inc. is seeking a Service Advisor for our Distribution business in Henderson, CO.

This 100% onsite role places you at the branch where you will be the primary contact for customers, build relationships, gather equipment and repair information, and prepare quotes and repair plans. You will provide timely updates on repair status, review work orders for invoicing and warranty processing, and communicate the value of recommended services.

Qualifications

• Excellent customer service and communication skills.
• Previous experience in service and repair, warranty administration, service coordination, or a related field preferred.
• Experience preparing estimates and communicating the value of additional services is a plus.
• Strong computer skills and the ability to work across multiple software platforms.
• Ability to manage multiple priorities and thrive in a fast-paced service environment.
• Ability to gather technical information and appropriately escalates complex issues.
• High school diploma, certificate of completion of secondary education, or equivalent relevant experience.
• Significant relevant work experience or specialized skills gained through education, training, or on-the-job experience.
• This position may require licensing for compliance with export controls or sanctions regulations.

Responsibilities

• Serve as the primary point of contact for customers through phone, email, and face-to-face interactions at the branch
• Build and maintain positive relationships with customers
• Identify customer needs and gather relevant equipment and repair information
• Prepare quotes, estimates, claims, and repair plans
• Provide customers with timely updates on the status of repair work
• Create and review work orders to ensure accuracy for invoicing and warranty processing
• Communicate the value of recommended and additional services to customers
• Escalate technical issues and use available resources to obtain product and repair information
• Complete additional administrative tasks as needed

Skills

Customer service

Communication skills

Service coordination

Estimates & quotes

Multi-software proficiency

Attention to detail

Licensing compliance

Education

High school diploma or equivalent

Job description

We are looking for a talented Service Advisor for our Distribution business in Henderson, CO.

100% Onsite

You will make an impact in the following ways:

• Serve as the primary point of contact for customers through phone, email, and face-to-face interactions at the branch
• Build and maintain positive relationships with customers
• Identify customer needs and gather relevant equipment and repair information
• Prepare quotes, estimates, claims, and repair plans
• Provide customers with timely updates on the status of repair work
• Create and review work orders to ensure accuracy for invoicing and warranty processing
• Communicate the value of recommended and additional services to customers
• Escalate technical issues and use available resources to obtain product and repair information
• Complete additional administrative tasks as needed

In order to be successful in this role, you will need the following:

• Excellent customer service and communication skills, with the ability to interact in a positive and professional manner
• Previous experience in service and repair, warranty administration, service coordination, or a related field preferred
• Experience preparing estimates and communicating the value of additional services is a plus
• Strong computer skills and the ability to work across multiple software platforms
• Ability to manage multiple priorities and thrive in a fast-paced service environment
• Ability to gather technical information and appropriately escalates complex issues
• High school diploma, certificate of completion of secondary education, or equivalent relevant experience
• Significant relevant work experience or specialized skills gained through education, training, or on-the-job experience
• This position may require licensing for compliance with export controls or sanctions regulations

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Compensation and Benefits:

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Application End Date 07-DEC-2026

ReqID 2435420

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.