Service Administrator

Titan Machinery, Inc.; Rogers (MN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA

Paid Holidays

PTO

401(k) with company matching

Pregnancy-related leave

Life Insurance

Volunteer hours

Performance incentives

Team Titan

Job summary

Titan Machinery in Rogers, MN is seeking a Service Administrator to manage work orders, warranty claims, and communications within the service department. You will support proactive scheduling and customer satisfaction through accurate documentation and responsive service.

The role emphasizes attention to detail, strong Excel/Word/Outlook skills, and the ability to work independently in a fast-paced, community-focused environment with growth opportunities.

Qualifications

• 1+ years of related experience or related education/training.
• Proficient with Excel, Word, Outlook and ability to learn new systems quickly.
• Keen attention to detail, initiative, and ability to work independently.
• Exceptional documentation and communication abilities.

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction.
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction.
• Operational Efficiency: Utilize technical support systems, monitor warranty status to support proactive maintenance, and help maintain the service department and assets for efficient store operations.

Skills

Excel

Word

Outlook

Attention to detail

Documentation

Communication skills

Education

Related education/training

Job description

Service Administrator

Location: Rogers, MN, US-MN

Job ID: 2026-10896

Position Type: Full-Time

Wage Range: $20.25 - $29.00/hr

Overview

Join the Titan Machinery team as a Service Administrator where you'll play a crucial role in managing documentation, streamlining communication, and maintaining a high standard of customer service in the department.

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction.
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction.
• Operational Efficiency: Utilize technical support systems, monitor customer machines' warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations.

If you're passionate about business success and thrive in a fast-paced environment where professionalism and excellent customer service work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications

Required:

• Have 1+ years of related experience OR related education/training (degree, certificate, military, etc)
• Computer-proficient with Excel, Word, Outlook, and ability to learn new systems quickly
• Keen attention to detail, high level of initiative, and the ability to work independently
• Exceptional Documentation and Communication Abilities

Titan Machinery provides a generous total compensation package including the following benefits:

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term Disability, and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Performance-based incentives
• #TeamTitan

Learn more about our benefits here: https://www.titanmachinery.com/titan-careers/careers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affir Women, Minorities, the Disabled and Veterans are encouraged to apply. Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page.