Service Admin & Customer Experience Specialist

Group 1 Automotive; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional training and advancement

Job summary

Group 1 Hub City Kia is expanding and seeking a Customer Service Admin to support our service department’s daily operations. This role handles documentation, warranty processing, and cash reconciliation behind the scenes, helping Advisors and Technicians focus on delivering great customer experiences.

Key duties include following up with customers post-service, organizing documents, and maintaining filing systems while providing administrative support across the service management team.

Qualifications

• Excellent customer service skills.
• Ability to multitask and meet strict deadlines.
• Strong computer skills.
• Confident, self-motivated, and comfortable working independently.
• High-energy, positive attitude.
• Professional appearance and strong work ethic.
• Ability to thrive in a process-driven environment.
• Outstanding verbal and written communication skills.

Responsibilities

• Follow up with customers after service appointments to ensure satisfaction and encourage completion of customer surveys.
• Scan and organize documents, including warranty repair order reviews.
• Prepare and balance daily cash reports for the service department.
• Maintain the aftermarket extended warranty schedule and assist with booking repair orders.
• Maintain accurate and organized filing systems.
• Provide administrative support to service management and advisors.
• Perform other administrative duties as assigned.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors.

Skills

Customer service

Multitasking

Computer skills

Communication skills

Independent work

Education

High school diploma or equivalent

Job description

Group 1 Hub City Kia is expanding and seeking a Customer Service Admin to support our service department’s daily operations. This role handles documentation, warranty processing, and cash reconciliation behind the scenes, helping Advisors and Technicians focus on delivering great customer experiences.

Key duties include following up with customers post-service, organizing documents, and maintaining filing systems while providing administrative support across the service management team.