Customer Service Admin - Hub City Kia

Group 1 Automotive; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional training and advancement

Job summary

Group 1 Hub City Kia is expanding and seeking a Customer Service Admin to support our service department’s daily operations. This role handles documentation, warranty processing, and cash reconciliation behind the scenes, helping Advisors and Technicians focus on delivering great customer experiences.

Key duties include following up with customers post-service, organizing documents, and maintaining filing systems while providing administrative support across the service management team.

Qualifications

• Excellent customer service skills.
• Ability to multitask and meet strict deadlines.
• Strong computer skills.
• Confident, self-motivated, and comfortable working independently.
• High-energy, positive attitude.
• Professional appearance and strong work ethic.
• Ability to thrive in a process-driven environment.
• Outstanding verbal and written communication skills.

Responsibilities

• Follow up with customers after service appointments to ensure satisfaction and encourage completion of customer surveys.
• Scan and organize documents, including warranty repair order reviews.
• Prepare and balance daily cash reports for the service department.
• Maintain the aftermarket extended warranty schedule and assist with booking repair orders.
• Maintain accurate and organized filing systems.
• Provide administrative support to service management and advisors.
• Perform other administrative duties as assigned.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors.

Skills

Customer service

Multitasking

Computer skills

Communication skills

Independent work

Education

High school diploma or equivalent

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Hub City Kia is growing fast and seeking a Customer Service Admin to support our service department's daily operations! This role keeps documentation, warranty processing, and cash reconciliation running smoothly behind the scenes, helping our Advisors and Technicians stay focused on delivering great customer experiences.

Responsibilities

• Follow up with customers after service appointments to ensure satisfaction and encourage completion of customer surveys
• Scan and organize documents, including warranty repair order reviews
• Prepare and balance daily cash reports for the service department
• Maintain the aftermarket extended warranty schedule and assist with booking repair orders
• Maintain accurate and organized filing systems
• Provide administrative support to service management and advisors
• Perform other administrative duties as assigned
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors

Qualifications

• Excellent customer service skills
• Ability to multitask and meet strict deadlines
• Strong computer skills
• Confident, self-motivated, and comfortable working independently
• High-energy, positive attitude
• Professional appearance and strong work ethic
• Ability to thrive in a process-driven environment
• Outstanding verbal and written communication skills
• High school diploma or equivalent
• Valid driver's license in the state of employment with a good driving record

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.