Automotive Service Advisor

Generation Auto Group; Bohemia (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Generation Kia in New York is seeking an experienced Service Advisor to bridge customers and the service department. You will greet customers, collect vehicle information (VIN, make, model, year, mileage), and document issues on the repair order.

You will inspect vehicles, perform or coordinate test drives, reference service history, and present clear maintenance recommendations. You will prepare transparent labor and parts estimates and keep customers informed of progress throughout the day.

Qualifications

• Previous Automotive Service Advisor or Service Writer experience preferred.
• Kia experience is a plus.
• Tekion experience is a plus.
• Must be available to work Saturdays.
• Strong customer service, communication, and interpersonal skills.
• Knowledge of automotive maintenance, repair orders, and service recommendations.
• Organized, detail-oriented, and able to multitask in a fast-paced service department.
• Professional, punctual, reliable, and customer-focused.

Responsibilities

• Greet customers in a timely and friendly manner, making them feel welcome and comfortable.
• Obtain accurate vehicle information from customers, including VIN, make, model, year, and mileage.
• Write up customer's vehicle problems accurately and clearly on the repair order.
• Conduct a preliminary inspection of the vehicle, noting any visible issues or concerns.
• Test drive the customer's vehicle, if necessary, to better understand and diagnose issues.
• Refer to the vehicle's service history to ensure a comprehensive assessment.
• Inspect the vehicle thoroughly, identifying any additional service or maintenance needs based on manufacturer specifications.
• Provide customers with clear and detailed service recommendations, explaining the importance and urgency of each.
• Prepare a complete and accurate written cost estimate for labor and parts required for the repairs.
• Ensure transparency in pricing and answer any customer inquiries regarding costs.
• Maintain constant communication with the service dispatcher, service technicians, and the parts department to ensure a smooth workflow.
• Keep customers informed of the progress of their vehicle repairs throughout the day.
• Contact customers promptly if there are any changes in the estimate or promised completion time, providing a full explanation.
• Obtain customer authorization for all repairs.
• Address any customer concerns or questions with patience and professionalism.
• Obtain the customer's signature on the repair order and provide them with a copy for their records.

Skills

Customer service

Communication

Interpersonal skills

Documentation

DMS

Technical knowledge

Organized

Attention to detail

Job description

As a Service Advisor at Generation Kia, part of the Generation Auto Group collection, you are a crucial liaison between customers and the service department. You are responsible for providing excellent customer service, assessing vehicle issues, and coordinating vehicle repairs and maintenance services. The role requires strong communication skills, technical knowledge of automotive systems, and the ability to ensure customer satisfaction.

What You’ll Do

• Customer Interaction:
  • Greet customers in a timely and friendly manner, making them feel welcome and comfortable.
  • Obtain accurate vehicle information from customers, including VIN, make, model, year, and mileage.
• Documentation and Vehicle Inspection:
  • Write up customer's vehicle problems accurately and clearly on the repair order.
  • Conduct a preliminary inspection of the vehicle, noting any visible issues or concerns.
• Test Drive and Evaluation:
  • Test drive the customer's vehicle, if necessary, to better understand and diagnose issues.
  • Refer to the vehicle's service history to ensure a comprehensive assessment.
• Service Recommendations:
  • Inspect the vehicle thoroughly, identifying any additional service or maintenance needs based on manufacturer specifications.
  • Provide customers with clear and detailed service recommendations, explaining the importance and urgency of each.
• Cost Estimate:
  • Prepare a complete and accurate written cost estimate for labor and parts required for the repairs.
  • Ensure transparency in pricing and answer any customer inquiries regarding costs.
• Communication and Coordination:
  • Maintain constant communication with the service dispatcher, service technicians, and the parts department to ensure a smooth workflow.
  • Keep customers informed of the progress of their vehicle repairs throughout the day.
  • Contact customers promptly if there are any changes in the estimate or promised completion time, providing a full explanation.
  • Obtain customer authorization for all repairs
• Customer Satisfaction:
  • Address any customer concerns or questions with patience and professionalism.
  • Obtain the customer's signature on the repair order and provide them with a copy for their records.

What We’re Looking For

• Previous Automotive Service Advisor or Service Writer experience preferred
• Kia experience is a plus
• Tekion experience is a plus
• Must be available to work Saturdays
• Strong customer service, communication, and interpersonal skills
• Knowledge of automotive maintenance, repair orders, and service recommendations
• Organized, detail-oriented, and able to multitask in a fast-paced service department
• Professional, punctual, reliable, and customer-focused
• Comfortable using dealership management systems (DMS), computers, and automotive service technology
• Strong problem-solving skills and willingness to learn and grow