Service Admin & Customer Experience Specialist

Fountain; Hudson (OH); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Fully paid Medical, Dental, and Vision benefits

401(k) Savings Plan

Paid Time Off

Childcare benefits

Gym membership compensation

Job summary

Fountain is seeking a full-time Service Administrator in Hudson, OH, to manage customer service calls, ensuring quality assurance for service tickets. Candidates must have a high school diploma, 1 year of customer service experience, and computer proficiency. The role offers a supportive environment with comprehensive benefits, including health coverage and 401(k) plan.

The ideal candidate will be detail-oriented, adaptable, and skilled in communication, thriving in a fast-paced atmosphere while maintaining professionalism.

Qualifications

• 1 year of customer service experience is required.
• Must be proficient with Microsoft Office Suite.
• High level of verbal and written communication skills is essential.

Responsibilities

• Handle customer inbound and outbound calls.
• Schedule service customers with local technicians.
• Review completed service tickets for quality assurance.

Skills

Customer service experience

Verbal and written communication

Detail-oriented

Computer proficiency

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Fountain is seeking a full-time Service Administrator in Hudson, OH, to manage customer service calls, ensuring quality assurance for service tickets. Candidates must have a high school diploma, 1 year of customer service experience, and computer proficiency. The role offers a supportive environment with comprehensive benefits, including health coverage and 401(k) plan.

The ideal candidate will be detail-oriented, adaptable, and skilled in communication, thriving in a fast-paced atmosphere while maintaining professionalism.