Customer Support Administrator

Hudson Lab Automation, Inc.; Springfield (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Opportunities for growth

Job summary

A growing biotechnology company in New Jersey is looking for a Customer Support Administrator to manage customer inquiries and support processes. The ideal candidate should have 3-5 years of experience, strong communication skills, and proficiency in CRM systems. Join a supportive team and enjoy competitive compensation along with professional development opportunities.

Qualifications

• 3-5 years previous experience in customer support or administration, preferably in technology-based companies.
• Ability to manage demanding situations effectively.
• High school diploma required; further education preferred.

Responsibilities

• Serve as the first point of contact for customer inquiries via email, phone, and CRM.
• Maintain accurate records of customer interactions in the Salesforce system.
• Manage field service dispatch and ordering of parts.

Skills

Customer support experience

Strong communication skills

Interpersonal skills

CRM/ERP proficiency

Organizational skills

Problem-solving skills

Team collaboration

Education

High school diploma or equivalent

Post-secondary education in a relevant field

Tools

Salesforce

Microsoft Suite

Job description

Customer Support Administrator

We are seeking a highly motivated, organized and detail-oriented Customer Support Administrator to join our dynamic team. The successful candidate will be responsible for managing and improving customer support processes, ensuring high levels of customer satisfaction, and providing administrative assistance to our Field Service and Field Sales operations. This role offers a unique opportunity to contribute to a growing company that values customer experience and operational excellence.

Key Responsibilities

• Serve as the first point of contact for customer inquiries, providing timely and effective support via email, phone, and CRM system.
• Maintain accurate records of customer interactions and transactions, ensuring details are logged in the Salesforce system.
• Manage field service dispatch, in-house repair depot and ordering of parts.
• Coordinate service contracts and sales quotations.
• Process RMA’s.
• Manage Loaner and Demo/show unit.

Qualifications

• 3-5 years previous experience in customer support or administration, preferably within technology-based companies.
• Strong communication and interpersonal skills with the ability to manage demanding situations.
• Proficient in using CRM, ERP systems and Microsoft Suite.
• Excellent organizational and time-management abilities.
• Problem‑solving skills and the ability to think critically under pressure.
• A team player with a positive attitude and a willingness to learn and adapt.
• High school diploma or equivalent; post‑secondary education in a relevant field is an asset.

Why Join Us

• Be part of a supportive and collaborative team environment that values your contributions.
• Opportunities for growth and professional development.
• Competitive salary and comprehensive benefits package, including voluntary medical, dental, vision insurance and 401k retirement plan.
• Play a key role in shaping the customer experience of a rapidly growing company.

At Hudson Lab Automation we believe that hiring a diverse workforce is central to our success. We are looking for talented individuals who are passionate about delivering exceptional customer support and thrive in a fast‑paced environment. If you are eager to make an impact, come join our team!

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Biotechnology