Customer Service Representative

CFS; Hudson (OH); On-site; USD 43,000 - 45,000; Full time

Job summary

CFS in Hudson, OH is seeking a Customer Service Representative to join our team on-site. You will handle inquiries via phone, email, and chat, assist with orders, billing questions, and account support, and help maintain strong customer relationships.

This role requires a high school diploma, organized work habits, and a customer-first mindset. The position runs Monday–Friday with hours 12:30PM-9:00PM and a salary of $43,000–$44,700 depending on experience.

Qualifications

• Previous experience working in a call center preferred
• Excellent problem-solving abilities and a customer-first mindset
• Highly organized with the ability to prioritize tasks and thrive in a fast-paced environment
• High school diploma or equivalent required; additional education is a plus

Responsibilities

• Serve as a trusted point of contact for customers by providing outstanding support via phone, email, and chat
• Assist customers with product and service inquiries, order processing, billing questions, and account support
• Resolve customer concerns with professionalism, empathy, and a solutions-focused approach
• Maintain accurate and detailed records of customer interactions and transactions
• Partner with cross-functional teams to ensure timely resolution of customer needs and a seamless experience
• Develop expertise in company products, services, and policies to provide informed and reliable support

Skills

Call center experience

Problem-solving

Customer-focused

Organization

Education

High school diploma or equivalent

Job description

Job Title: Customer Service Representative
Hours: 12:30PM-9:00PM
Location: On-site in Hudson, OH
Schedule: Monday–Friday
Salary: $43,000 - $44,700 depending on experience

Why This Opportunity Stands Out

• Join a respected manufacturer and distributor committed to delivering exceptional customer experiences
• Be part of a company that values service excellence, collaboration, and shared success
• Work in an environment where your ideas, feedback, and contributions are genuinely appreciated
• Enjoy a positive, team-oriented culture that promotes work-life balance and employee support

Key Responsibilities Of a Customer Service Representative

• Serve as a trusted point of contact for customers by providing outstanding support via phone, email, and chat
• Assist customers with product and service inquiries, order processing, billing questions, and account support
• Resolve customer concerns with professionalism, empathy, and a solutions-focused approach
• Maintain accurate and detailed records of customer interactions and transactions
• Partner with cross-functional teams to ensure timely resolution of customer needs and a seamless experience
• Develop expertise in company products, services, and policies to provide informed and reliable support

Qualifications Of a Customer Service Representative

• Previous experience working in a call center preferred
• Excellent problem-solving abilities and a customer-first mindset
• Highly organized with the ability to prioritize tasks and thrive in a fast-paced environment
• High school diploma or equivalent required; additional education is a plus