Mechanical Service Coordination Specialist

Fountain; Minnesota; On-site; USD 63,000 - 77,000; Full time

Job summary

Fountain is seeking a highly organized and proactive Service Support Specialist in Minnesota to support mechanical service operations. This role is vital for coordinating service requests, scheduling technicians, and ensuring customer satisfaction and operational efficiency.

The ideal candidate will thrive in a fast-paced environment and possess excellent problem-solving and communication skills. Responsibilities include managing service documentation and collaborating with various teams to facilitate smooth operations.

Qualifications

• Experience in mechanical services or a related service industry preferred.
• Strong organizational and multitasking skills.
• High attention to detail and commitment to operational excellence.

Responsibilities

• Coordinate incoming service requests for scheduled and emergency service.
• Schedule technicians and support resources based on customer needs.
• Maintain communication with customers regarding service schedules.

Skills

Organizational skills

Customer-focused mindset

Problem-solving skills

Communication skills

Attention to detail

Tools

Microsoft Office

Salesforce

Scheduling systems

Job description

Fountain is seeking a highly organized and proactive Service Support Specialist in Minnesota to support mechanical service operations. This role is vital for coordinating service requests, scheduling technicians, and ensuring customer satisfaction and operational efficiency.

The ideal candidate will thrive in a fast-paced environment and possess excellent problem-solving and communication skills. Responsibilities include managing service documentation and collaborating with various teams to facilitate smooth operations.