Service Scheduling & Support Coordinator

Fountain; Minneapolis (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

Fountain is seeking a highly organized Service Support Specialist to enhance mechanical service operations in Minneapolis/Saint Paul. The ideal candidate will coordinate service requests, schedule technicians, maintain customer communication, and support operational workflows effectively.

This role is pivotal for ensuring timely service delivery and operational excellence, and the candidate should thrive in a dynamic environment focused on customer satisfaction.

Qualifications

• Experience in mechanical services or related service industry preferred.
• Ability to manage competing priorities in a fast-paced environment.
• Strong follow-through and responsiveness are essential.

Responsibilities

• Coordinate service requests and schedule technicians.
• Maintain communication with customers regarding service schedules.
• Assist with purchasing and vendor coordination.

Skills

Organizational skills

Customer focus

Problem-solving

Interpersonal skills

Proficiency with Microsoft Office

Tools

Microsoft Office

Scheduling systems

Salesforce

Job description

Fountain is seeking a highly organized Service Support Specialist to enhance mechanical service operations in Minneapolis/Saint Paul. The ideal candidate will coordinate service requests, schedule technicians, maintain customer communication, and support operational workflows effectively.

This role is pivotal for ensuring timely service delivery and operational excellence, and the candidate should thrive in a dynamic environment focused on customer satisfaction.