Service Manager

Titan Machinery; Roseau (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental coverage

HSA up to $1200/year

401(k) with company match

Paid holidays

Paid time off

Parental leave

Uniforms provided

Incentives

Safety equipment reimbursement

Volunteer hours

Lifecycle of benefits

Job summary

Titan Machinery is seeking a Service Manager to oversee store service operations, drive efficiency, and ensure top-tier customer satisfaction. This role focuses on professional service delivery, safety, and consistency in meeting industry standards.

Key duties include leading a team, managing financial metrics, coordinating schedules, and maintaining service records while ensuring compliance and quality across all work orders.

Qualifications

• 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc )
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Responsibilities

• Financial and Performance Management: oversee department goals, manage workflow and schedules, ensure revenue targets.
• Customer Interaction and Experience: handle inquiries, estimates, complaints, and ensure efficient service flow.
• Documentation and Communication: supervise staff, maintain service records and work orders accurately.
• Safety and Compliance: uphold EH&S regulations and ensure vehicles meet legal requirements

Skills

Team leadership

Education

Related education/training

Job description

Overview

Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top-notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.

Responsibilities

• Financial and Performance Management: U nderstand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflow s , including work schedules, employee schedules, and customer work orders
• Customer Interaction and Experience : Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
• Documentation and Communication : Supervise and schedule employees, market the service department to ensure a steady workflow, and e nsure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
• Safety and Compliance: U phold environmental, health, and safety regulations , and e nsure all vehicles meet legal requirements

If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications

• 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc )
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Benefits

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Safety Equipment Reimbursement
• Uniforms - 100% Paid by Titan - including laundering!
• Performance-based incentives
• #TMManagement

Learn more about our benefits here: https://www.titanmachinery.com/titan-c are ers/c are ers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions.

Titan Machinery is an Equal Opportunity /affirmative action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply. Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page.