Service Manager

Titan Machinery; Bismarck (ND); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA Contributions

Paid Holidays and PTO

401(k) with company matching

Pregnancy-Related Leave

Job summary

Titan Machinery is seeking a Service Manager to lead the store's service operations, ensuring top-notch customer satisfaction and adherence to safety and efficiency standards. You will supervise technicians, manage workloads, and partner with sales and parts to optimize profitability.

The role requires 2+ years of related experience, willingness to travel up to 30%, and strong leadership skills to guide a team in a fast-paced environment serving heavy equipment customers.

Qualifications

• 2+ years of related experience and/or related military experience, or related education/training.
• Ability to travel up to 30% of the time and work flexible hours.
• Ability to effectively lead and manage people.

Responsibilities

• Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders.
• Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals.
• Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner.
• Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements.

Skills

Leadership

Customer service

Job description

Overview

Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top-notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.

Responsibilities

• Financial and Performance Management: U nderstand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflow s , including work schedules, employee schedules, and customer work orders
• Customer Interaction and Experience : Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
• Documentation and Communication : Supervise and schedule employees, market the service department to ensure a steady workflow, and e nsure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
• Safety and Compliance: U phold environmental, health, and safety regulations , and e nsure all vehicles meet legal requirements

If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications

Required

• 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc )
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Titan Machinery provides a generous total compensation package including the following benefits:

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Safety Equipment Reimbursement
• Uniforms - 100% Paid by Titan - including laundering!
• Performance-based incentives

Learn more about our benefits here: https://www.titanmachinery.com/titan-c are ers/c are ers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affi…?

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