Service Activation Team Lead – Growth & Excellence

Spectrum; San Antonio (TX); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Spectrum in the United States is seeking a Service Activation Supervisor to lead a team of Service Activation Representatives, coaching and developing staff to meet and exceed objectives. You will provide ongoing training, handle escalations, manage customer service quality, and coordinate with other departments to resolve issues.

Spectrum promotes growth, inclusivity, and a comprehensive pay and benefits package.

Qualifikationen

• 5+ years supervisory experience in customer service.
• 4 years telephone, video, and high-speed data experience.

Aufgaben

• Coach, develop and supervise the Service Activation team to meet objectives.
• Oversee daily operations, provide staff guidance, and training for new hires.

Kenntnisse

Team supervision

Customer service

Communication

Problem solving

Office software

Independent work

Billing procedures

Ausbildung

College coursework in business

Tools

CRM software

PC software packages

Jobbeschreibung

Spectrum in the United States is seeking a Service Activation Supervisor to lead a team of Service Activation Representatives, coaching and developing staff to meet and exceed objectives. You will provide ongoing training, handle escalations, manage customer service quality, and coordinate with other departments to resolve issues.

Spectrum promotes growth, inclusivity, and a comprehensive pay and benefits package.