Customer Outreach Service Activation

Spectrum; Texas; On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum is seeking a Call Center Service Activation Representative for an on-site role in a call center environment. Class starting October 19th, 2026, with outbound and inbound activation calls to set up Spectrum services and devices.

You’ll troubleshoot using various tools, guide customers through activation, and manage escalations while delivering a great customer experience. The position emphasizes staying current on Spectrum offerings, meeting performance targets, and collaborating with

Qualifications

• High school diploma or equivalent required.
• 2+ years in customer service preferred.
• Strong English communication skills required.
• Ability to prioritize, organize and multitask.
• Sales skills including analysis, objection handling, pitching and closing.
• Customer complaint resolution and call management experience preferred.

Responsibilities

• Contact customers through outbound and inbound calls to activate Spectrum services.
• Guide customers through the activation process and troubleshoot issues with various tools and applications.
• Ensure successful equipment activations and internet setup.
• Stay up to date on Spectrum offerings and manage customer escalations effectively.
• Meet performance targets and share best practices with the team.
• Resolve customer complaints while efficiently handling multiple calls.

Skills

Strong English communication

Prioritize & multitask

Sales skills

Customer complaint resolution

Education

High school diploma or equivalent

Job description

Job Description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

This position is onsite in a call center environment.

Class Starting October 19th, 2026.

Do you enjoy helping others navigate new technology? As a Call Center Service Activation Representative at Spectrum, you’ll guide customers through activating Xumo streaming devices and services, ensuring a smooth and rewarding experience. By providing expert support and proactive outreach, you’ll empower customers and play a key role in advancing Spectrum’s digital engagement. Your contributions will help drive our success and make a lasting difference for our customers.

How You’ll Make an Impact

• Contact customers through outbound and inbound calls to activate Spectrum services


• Guide customers through the activation process, troubleshooting issues with various tools and applications


• Apply your expertise to ensure successful equipment activations and internet setup


• Stay up to date on Spectrum offerings and manage customer escalations effectively


• Meet performance targets and collaborate by sharing best practices with your team


• Resolve customer complaints while managing multiple calls efficiently

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 2+ years in customer service

Skills

• Strong English communication skills


• Ability to prioritize, organize and multitask


• Sales skills including analysis, objection handling, pitching and closing


• Customer complaint resolution and call management

Preferred Qualifications

Skills

• Ability to maintain confidentiality and solve problems under pressure


• Knowledge of cable or telephony industry and services


• Familiarity with residential product details

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 2+ years in customer service

Skills

• Strong English communication skills


• Ability to prioritize, organize and multitask


• Sales skills including analysis, objection handling, pitching and closing


• Customer complaint resolution and call management

Preferred Qualifications

Skills

• Ability to maintain confidentiality and solve problems under pressure


• Knowledge of cable or telephony industry and services


• Familiarity with residential product details

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Company Description

Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and k