Service Activation Team Lead | Coaching & Customer Care

Charter Communications, Inc.; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Charter Communications, Inc. oversees a Service Activation team, driving coaching, development and supervision to meet objectives. You will guide staff through training and daily operations while minimizing escalations and improving customer satisfaction across cable, Internet and phone services.

The role emphasizes leadership, process improvements and collaboration with other departments to resolve orders and service issues, ensuring high-quality customer experiences for Spectrum customers.

Qualifications

• College coursework in business or related field or equivalent experience.
• 5 years customer service/supervisory experience.
• 4 years telephone, video, high-speed data experience.

Responsibilities

• Coach, develop and supervise a team of Service Activation Representatives.
• Oversee daily operations of the Service Activation Team to meet objectives.
• Provide staff guidance and ongoing training for new hires.
• Address customer service questions, order issues, and troubleshooting escalations.

Education

College coursework in business or related field

Tools

PC software applications

Job description

Charter Communications, Inc. oversees a Service Activation team, driving coaching, development and supervision to meet objectives. You will guide staff through training and daily operations while minimizing escalations and improving customer satisfaction across cable, Internet and phone services.

The role emphasizes leadership, process improvements and collaboration with other departments to resolve orders and service issues, ensuring high-quality customer experiences for Spectrum customers.