Server PT | Westham Porch & Tavern

Omni Hotels & Resorts; Richmond (VA); On-site; USD 12,398 - 20,664; Full time

Job summary

Omni Richmond Hotel is seeking an enthusiastic Server to deliver guests an exceptional dining experience in a fast-paced, high-volume setting. You will greet guests, take orders, answer questions about the menu and beverages, and ensure accurate check processing in MICROS.

Ideal candidates have at least 1 year of serving experience, possess Food Handlers and TIPS, and can communicate clearly in English. This on-site role requires stamina for long shifts, weekend and holiday availability, and a

Qualifications

• 1 year of serving experience; high-volume experience preferred.
• Must have unexpired Food Handlers and TIPS or obtain upon hire.
• Developed knowledge of wine, spirits and beer; experience selling cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate in English with guests and staff.
• Ability to input information into MICROS accurately.
• Ability to work under pressure with a calm, welcoming demeanor.
• Ability to work with others and manage guest requests in a fast-paced environment.

Responsibilities

• Greet guests promptly and provide courteous, attentive service.
• Take orders accurately and suggest menu and daily specials.
• Communicate guest dietary needs to culinary team and ensure accuracy.
• Record transactions in MICROS and handle payments per standards.
• Maintain clean and organized service areas throughout the shift.
• Ensure tables are set, stocked and reset between courses.

Skills

Customer service

Cash handling

English communication

Stamina and endurance

Job description

Omni Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.

Omni Richmond's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Server

Overview

The server will wait on tables promptly, courteously and to serve our guests with a genuine care.

Pay Rate

$9/hour + tips

Responsibilities

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear and reset service areas.
• Protect the hotel from liability with regard to over serving guests.
• Perform any other duties as assigned by the restaurant manager.

Qualifications

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TIPS - or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.