Server PM

Omni Hotels & Resorts; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Omni Hotels & Resorts in Houston is seeking a Birdies Server to greet guests with a friendly smile and deliver superior service while maintaining full knowledge of our menus and beverage offerings.

You will take orders, coordinate with the culinary team on dietary needs, record transactions in MICROS, ensure guest satisfaction with each course, and keep stations clean through closing duties.

Qualifications

• Experience in a fast-paced environment.
• Minimum 1 year serving in a quality establishment.
• TABC and Food Handler certifications required.
• WineQuest certification required.
• Cash handling experience preferred.
• Able to lift 20 lbs and stand/walk for long periods.
• Must work flexible shifts including nights and weekends.

Responsibilities

• Greet guests promptly with a pleasant smile and provide superior service.
• Be fully familiar with menus and beverage offerings.
• Polish and clean water glasses before opening.
• Maintain tabletop standards and ensure caddies are full.
• Take orders and suggest menu options.
• Coordinate with culinary team on dietary needs.
• Record transactions in MICROS at order time.
• Check guest satisfaction after each course or drink.
• Present accurate checks and process payments.
• Keep work areas clean and ready for service.
• Set up tables and complete closing duties.
• Perform other tasks as assigned by management.

Skills

Customer service

Cash handling

Stand/walk long periods

Lift 20 lbs

Flexible shifts

Menu knowledge

Beverage knowledge

Education

1 year serving experience

TABC certification

Food Handler certification

WineQuest certification

Micros POS experience

Tools

MICROS

Job description

Position Overview:

It is the responsibility of the Birdies Server to wait on tables promptly, courteously and to serve the guest in any way possible.

Key Responsibilities:

• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Must have full familiarity with menus and full knowledge of beverage offerings.
• Polish and clean water glasses in assigned station before opening hours.
• Maintain tabletop standards and ensure salt, pepper, and sugar caddies are full at all times.
• Take orders and answer questions/offer suggestions on menu selections.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Clean and set up tables.
• Complete closing duties.
• Complete other tasks as assigned by management.

Qualifications:

• Must be able to work in a fast paced environment
• 1 year serving experience with a quality establishment
• TABC and Food Handler certifications are required
• Must become WineQuest certified
• Previous cash handling experience preferred
• Must be able to lift at least 20 lbs
• Must be able to stand and walk for an extended period of time or for an entire shift
• Must be able to work flexible shifts including nights, weekends, and holidays