Full Time | AM Server

Omni Hotels; Charlotte (NC); Hybrid; USD 30,000 - 48,000; Full time

Job summary

Omni Hotels in Charlotte is seeking a capable server to deliver exceptional dining experiences. You will greet guests, take orders, and upsell beverages while coordinating with the kitchen on dietary needs and daily specials.

The role requires accurate MICROS data entry, cash handling, and maintaining a spotless dining area with a friendly, professional demeanor. Ideal candidates have 1+ year serving in high-volume settings, knowledge of wine/spirits/beer, and excellent English communication.

Qualifications

• 1+ year serving in a high-volume setting; live entertainment/bar experience preferred.
• Unexpired Food Handlers and TABC certifications or obtain upon hire.
• Knowledge of wine, spirits, beer; able to upsell cocktails.
• Cash handling experience preferred.
• Clear English communication with guests and colleagues.
• Accurate data entry in MICROS.
• Ability to stay calm under pressure in fast-paced environment.
• Team player who collaborates with coworkers across departments.
• Strong guest request prioritization and follow-up.
• Excellent service, recovery, and problem-solving skills.

Responsibilities

• Greet guests, provide superior customer service, and upsell beverage options.
• Take orders, answer questions, and suggest menu items.
• Communicate dietary needs and special requests to kitchen.
• Record transactions in MICROS and maintain cash handling standards.
• Ensure accurate checks and process payments.
• Maintain cleanliness of dining areas and assist with station setup.
• Protect hotel liability by preventing overserving; adhere to standards.

Skills

1+ year serving experience

wine, spirits, beer knowledge

cash handling experience

English communication

MICROS input proficiency

stress management

teamwork

multitasking

shift flexibility

customer service

Education

Food Handlers certification

TABC certification

Tools

MICROS POS

Job description

Overview:

The server will wait on tables promptly, courteously, and serve our guests with genuine care.

Responsibilities:

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate checks to guests and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear, and reset service areas.
• Protect the hotel from liability regarding overserving guests.
• Perform any other duties assigned by the restaurant manager.

Qualifications:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift