Job Overview
Position: Server – Front‑of‑House Team Member. Location: 1551 N Green Street – Brownsburg, IN 46112. Salary: $2.13–$2.13 per hour. Immediate hire required.
Bring your personality to Buffalo Wild Wings—where every shift feels like game day!
Responsibilities
- Greet guests and create a welcoming, upbeat experience.
- Take food and drink orders accurately and efficiently.
- Recommend menu items, beverages, and promotions.
- Deliver food and drinks while ensuring quality and satisfaction.
- Check in with guests and provide attentive service throughout their visit.
- Process payments and handle transactions accurately.
- Manage conflicts and solve guest problems with strong conflict‑management and emotional‑intelligence skills.
- Follow RAS (Responsible Alcohol Service) procedures as required by federal and state law and BWW policy.
- Work closely with the team to keep the dining room running smoothly.
- Maintain a high pace and intensity while following service‑time guidelines and customizing the guest experience.
Qualifications and Skills
- Minimum 21 years of age; have certifications to serve alcohol as per state and BWW policy.
- Superior customer service and hospitality skills.
- Knowledge of proper sanitation, food safety, and security procedures.
- Familiarity with BWW food and beverage menu and ability to make suggestions and upsell.
- Awareness of current marketing initiatives and upcoming events to inform guests.
- Excellent verbal communication and interaction skills.
- Strong time‑management, organization, and attention to detail.
- Basic mathematical skills and ability to handle money accurately.
- Basic knowledge of point‑of‑sale systems.
- Conflict‑management and analytical skills with high emotional intelligence.
- Strong knowledge of commonly used concepts, practices, and procedures in a restaurant environment.
Job Expectations
- Follow all specs, quality standards, and department rules and procedures.
- Adhere to specific service‑time guidelines while engaging guests.
- Maintain a reliable, dependable schedule and cover shifts as necessary.
- Respect peers, provide positive encouragement, and foster fair treatment.
- Maintain positive working relationships with all team members and managers.
- Deliver exceptional guest service with a focus on friendliness, food, fun, and value.
- Explain menu items and promotions to guests when asked.
Preferred Experience
Prior experience working as a server or in a customer‑service role, ideally in a high‑volume full‑service restaurant.