Server (Brownsburg, IN)

Anchor Point Management Group; Brownsburg (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Buffalo Wild Wings in Brownsburg, IN is hiring Servers (Front-of-House Team Members). You will greet guests, take orders, upsell, and ensure a high-quality dining experience with precise payment processing.

Ideal candidates demonstrate superior customer service, strong communication, and a calm, proactive approach to busy service periods while upholding RAS guidelines and BWW policies.

Qualifications

• Superior customer service and hospitality required.
• Excellent verbal communication and interaction with guests.
• Strong time management and attention to detail; able to take direction and support team objectives.
• Basic math skills and ability to handle money; familiarity with POS systems.
• Conflict management and high emotional intelligence to resolve guest issues.
• Knowledge of RAS procedures and related laws and policies.

Responsibilities

• Greet Guests and create a welcoming, upbeat experience.
• Take food and drink orders accurately and efficiently.
• Recommend menu items, beverages, and promotions to guests.
• Deliver food and drinks with quality and courtesy.
• Process payments and handle transactions accurately.
• Check in with Guests and provide attentive service throughout their visit.
• Work closely with the team to keep the dining room running smoothly.

Skills

Superior customer service

Hospitality skills

Verbal communication

Time management

Attention to detail

Cash handling

Conflict management

RAS knowledge

Teamwork

Menu knowledge

Upselling

POS familiarity

Emotional intelligence

Tools

POS systems

Job description

Job Details

Job Location: 1551 N Green Street - Brownsburg, IN 46112

Salary Range: $2.13 - $2.13 Hourly

NOW HIRING: Servers (Front-of-House Team Members)

What You’ll Do

• Greet Guests and create a welcoming, upbeat experience
• Excellent verbal communication and interaction skills to serve BWW Guests and create a personalized experience
• Skill in time management and organization with excellent attention to detail; ability to take direction and execute team and company objectives
• Take food and drink orders accurately and efficiently
• Recommend menu items, beverages, and promotions
• Deliver food and drinks while ensuring quality and satisfaction
• Check in with Guests and provide attentive service throughout their visit
• Process payments and handle transactions accurately
• Conflict management skills, analytical skills, and a high degree of emotional intelligence to recognize and solve guest problems
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines
• Work closely with your team to keep the dining room running smoothly

Qualifications

• Superior customer service and hospitality skills
• Knowledgeable of proper sanitation, food safety, and security procedures
• Knowledge of BWW food and beverage menu and ability to make suggestions to Guests and up‑sell
• Knowledgeable of current marketing initiatives and up‑coming events to inform Guests
• Excellent verbal communication and interaction skills to serve BWW Guests and create a personalized experience
• Skill in time management and organization with excellent attention to detail; ability to take direction and execute team and company objectives
• Basic mathematical skills and ability to handle money accurately; basic knowledge of Point of Sale systems
• Conflict management skills, analytical skills, and a high degree of emotional intelligence to recognize and solve guest problems in the position
• Strong knowledge of commonly used concepts, practices, and procedures in a restaurant environment
• Knowledge of RAS procedures as defined by federal and state laws, and BWW policies and guidelines

Essential Skills & Expectations

• Comply with all specs, quality standards, and department rules and procedures
• Follow specific service time and guidelines while engaging Guests and customizing their experience
• Maintain a high degree of pace and intensity for an extended period of time
• Be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time
• Provide positive encouragement and fair treatment within the organization; maintain positive working relationships with all Team Members and managers
• Explain menu items, terms, and provide suggestions to Guests when asked

Education & Experience

• Minimum 21 years of age
• Certifications to serve alcohol as dictated by the State and BWW policy
• Preferred: Prior experience working as a server or in a customer service role, ideally in a high-volume full-service restaurant