Server (Glendale Mall, IN)

Wingmen V Llc; Dawnbury (IN); Presencial; USD 4100 - 9600; A tiempo parcial

Descripción de la vacante

Buffalo Wild Wings in Indianapolis is seeking Servers (Front‑of‑House Team Members) to deliver a welcoming, high‑energy dining experience. You will greet guests, take orders, upsell menu items, and ensure timely, accurate service with attention to detail.

Ideal candidates are 21+ with alcohol service certifications and prior high‑volume restaurant experience. Join a fast‑paced team and help create memorable game‑day experiences for guests.

Formación

• Superior customer service and hospitality skills.
• Knowledge of proper sanitation, food safety, and security procedures.
• Familiarity with the BWW food and beverage menu and ability to make suggestions and up‑sell.
• Knowledge of current marketing initiatives and upcoming events to inform Guests.
• Basic mathematical skills and ability to handle money accurately.
• Basic knowledge of Point of Sale systems.
• Conflict management, analytical, and high emotional intelligence to recognize and solve guest problems.
• Strong knowledge of commonly used concepts, practices, and procedures in a restaurant environment.

Responsabilidades

• Greet Guests and create a welcoming, upbeat experience.
• Serve BWW Guests with excellent verbal communication, creating a personalized experience.
• Take food and drink orders accurately and efficiently.
• Recommend menu items, beverages, and promotions.
• Deliver food and drinks while ensuring quality and satisfaction.
• Check in with Guests and provide attentive service throughout their visit.
• Process payments and handle transactions accurately.
• Apply conflict management, analytical skills, and emotional intelligence to recognize and solve guest problems.
• Understand RAS (Responsible Alcohol Service) procedures as defined by federal and state laws and BWW policies.
• Work closely with your team to keep the dining room running smoothly.
• Maintain time management, organization, and attention to detail.
• Follow direction and execute team and company objectives.

Conocimientos

Superior customer service

Sanitation & food safety

Conflict management

Emotional intelligence

Team collaboration

Attention to detail

Guest relations

Sales & upselling

Handling money accurately

Problem solving

Educación

Alcohol service certification (state & BWW policy)

Herramientas

Point of Sale systems

Descripción del empleo

Job Details

Location: 2747 E 62nd St - Indianapolis, IN 46220
Salary: $2.13 - $7.25 hourly
Position: Servers (Front‑of‑House Team Members)

Bring your personality to Buffalo Wild Wings—where every shift feels like game day! If you love connecting with people and thrive in a fast‑paced, high‑energy environment, we want you on our team. At Buffalo Wild Wings, it’s more than just serving food—it’s about creating memorable experiences full of great food, sports, and fun.

What You’ll Do

• Greet Guests and create a welcoming, upbeat experience.
• Serve BWW Guests with excellent verbal communication, creating a personalized experience.
• Take food and drink orders accurately and efficiently.
• Recommend menu items, beverages, and promotions.
• Deliver food and drinks while ensuring quality and satisfaction.
• Check in with Guests and provide attentive service throughout their visit.
• Process payments and handle transactions accurately.
• Apply conflict management, analytical skills, and emotional intelligence to recognize and solve guest problems.
• Understand RAS (Responsible Alcohol Service) procedures as defined by federal and state laws and BWW policies.
• Work closely with your team to keep the dining room running smoothly.
• Maintain time management, organization, and attention to detail.
• Follow direction and execute team and company objectives.

Qualifications

• Superior customer service and hospitality skills.
• Knowledge of proper sanitation, food safety, and security procedures.
• Familiarity with the BWW food and beverage menu and ability to make suggestions and up‑sell.
• Knowledge of current marketing initiatives and upcoming events to inform Guests.
• Basic mathematical skills and ability to handle money accurately.
• Basic knowledge of Point of Sale systems.
• Conflict management, analytical, and high emotional intelligence to recognize and solve guest problems.
• Strong knowledge of commonly used concepts, practices, and procedures in a restaurant environment.

Freedom to Act

• Comply with all specs, quality standards, and department rules and procedures.
• Follow specific service time guidelines while engaging Guests and customizing their experience.
• Maintain a high degree of pace and intensity for an extended period of time.
• Be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts.

Interaction

• Wow team members by providing respect, positive encouragement, and fair treatment within the organization.
• Maintain positive working relationships with all team members and managers.
• Contribute as a member of a team.

External Relationships

• Wow Guests every day by achieving the highest level of satisfaction with friendly service, food, fun, and value.
• Explain menu items and terms and provide suggestions to Guests when asked.

Education / Experience

• Minimum 21 years of age.
• Certifications to serve alcohol as dictated by the state and BWW policy.
• Prior experience working as a server or in customer service roles, ideally in a high‑volume, full‑service restaurant.