Server (Marion, IN)

Wingmen V Llc; Marion (IN); On-site; USD 12,000 - 18,000; Full time

Job summary

Buffalo Wild Wings in Marion, IN is seeking servers to join the front-of-house team. You will greet guests, take orders, upsell menu items, and ensure a high-energy dining experience that aligns with the brand.

This role requires strong communication, reliability, and the ability to work well under pressure. The position emphasizes accurate payments, teamwork, and adherence to responsible alcohol service guidelines to create memorable guest experiences.

Qualifications

• Superior customer service and hospitality skills
• Knowledge of proper sanitation, food safety, and security procedures
• Knowledge of the BWW menu and ability to make suggestions and up-sell
• Knowledge of current marketing initiatives and upcoming events to inform guests
• Strong time-management, organizational skills, and attention to detail
• Basic mathematical skills and ability to handle money accurately; familiarity with point-of-sale systems
• Conflict management, analytical skills, and high emotional intelligence to solve guest problems
• Knowledge of responsible alcohol service procedures and BWW guidelines
• Strong understanding of common restaurant concepts, practices, and procedures

Responsibilities

• Greet guests and create a welcoming, upbeat experience
• Provide excellent verbal communication and interaction skills to serve guests and create personalized experiences
• Manage time and organization with attention to detail; take direction and execute team and company objectives
• Take food and drink orders accurately and efficiently
• Recommend menu items, beverages, and promotions
• Deliver food and drinks while ensuring quality and satisfaction
• Check in with guests and provide attentive service throughout their visit
• Process payments and handle transactions accurately
• Employ conflict management skills, analytical skills, and emotional intelligence to recognize and solve guest problems
• Follow responsible alcohol service procedures in accordance with federal, state laws, and BWW policies
• Work closely with your team to keep the dining room running smoothly

Skills

Customer service

Communication

Time management

Upselling

Education

Alcohol service certification

Tools

Point-of-sale (POS)

Job description

Job Details

Job Location: 1129 N Baldwin Avenue Unit 3 - Marion, IN 46952

Salary Range: $2.13 - $7.25 Hourly

NOW HIRING: Servers (Front-of-House Team Members)

Bring your personality to Buffalo Wild Wings—where every shift feels like game day! If you love connecting with people and thrive in a fast‑paced, high‑energy environment, we want you on our team. At Buffalo Wild Wings, it’s more than just serving food—it’s about creating memorable experiences full of great food, sports, and fun.

What You’ll Do

• Greet guests and create a welcoming, upbeat experience
• Provide excellent verbal communication and interaction skills to serve guests and create personalized experiences
• Manage time and organization with attention to detail; take direction and execute team and company objectives
• Take food and drink orders accurately and efficiently
• Recommend menu items, beverages, and promotions
• Deliver food and drinks while ensuring quality and satisfaction
• Check in with guests and provide attentive service throughout their visit
• Process payments and handle transactions accurately
• Employ conflict management skills, analytical skills, and emotional intelligence to recognize and solve guest problems
• Follow responsible alcohol service procedures in accordance with federal, state laws, and BWW policies
• Work closely with your team to keep the dining room running smoothly

Qualifications

• Superior customer service and hospitality skills
• Knowledge of proper sanitation, food safety, and security procedures
• Knowledge of the BWW menu and ability to make suggestions and up‑sell
• Knowledge of current marketing initiatives and upcoming events to inform guests
• Strong time‑management, organizational skills, and attention to detail
• Basic mathematical skills and ability to handle money accurately; familiarity with point‑of‑sale systems
• Conflict management, analytical skills, and high emotional intelligence to solve guest problems
• Knowledge of responsible alcohol service procedures and BWW guidelines
• Strong understanding of common restaurant concepts, practices, and procedures

Freedom to Act

• Comply with all specifications, quality standards, and department rules and procedures
• Follow specific service times and guidelines while engaging guests and customizing their experience
• Maintain a high pace and intensity for an extended period of time
• Be reliable, adhere to schedule, cover shifts as necessary, and arrive on time for scheduled shifts

Interaction

• WOW Team Members by providing respect, positive encouragement, and fair treatment within the organization that we expect team members to share externally with every guest
• Maintain positive working relationships with all team members and managers
• Act as a contributing member of a team

External Relationships

• WOW guests daily by achieving the highest level of satisfaction with a focus on friendly service, food, fun, and value
• Explain menu items and terms and provide suggestions to guests when asked

Education & Experience

Required: Minimum 21 years of age; certifications to serve alcohol as dictated by the State and BWW policy.

Preferred: Prior experience working as a server or in a customer service role, ideally in a high‑volume full‑service restaurant.