Server I AM - PT

PERG online; Tempe (AZ); On-site; USD 17,000 - 28,000; Full time

Job summary

PERG online is seeking a friendly server to greet guests, take orders, and deliver attentive service in a fast-paced bar and dining area. You will communicate dietary needs, upsell beverages, and handle MICROS transactions while maintaining clean, organized service stations.

Flexibility to work weekends/holidays is required; must stand for long periods and lift up to 50 pounds as needed. Collaborate with team to ensure guest satisfaction in every interaction.

Qualifications

• Minimum 1 year serving experience in a high-volume environment.
• Food Handlers and TABC certification, or obtain upon hire.
• Knowledge of wine, spirits, and beer with experience selling cocktails.
• Ability to input information accurately into MICROS.
• Excellent communication in English with guests and coworkers.
• Ability to stand and work for extended periods; lift up to 50 lbs.

Responsibilities

• Greet guests with a pleasant smile and provide superior customer service.
• Take orders and answer questions, offering menu and daily specials suggestions.
• Communicate with culinary team about allergies and dietary needs.
• Record transactions in MICROS and adhere to cash handling standards.
• Check in with guests to ensure satisfaction after each course or beverage.
• Present accurate check and process payment.
• Maintain cleanliness of work areas throughout the day.
• Set up and break down stations and complete side work duties.
• Ensure tables are properly set up and glassware is polished and clean.
• Operate according to Omni Moments of Service Standards.
• Greet guests using surnames when available and be pleasant at all times.
• Protect the hotel from liability by avoiding over-serving guests.
• Perform other duties as assigned by the restaurant manager.

Skills

Customer service

Cash handling

English communication

MICROS

Teamwork

Tools

MICROS POS

Job description

Overview:

The server will wait on tables promptly, courteously and to serve our guests with a genuine care.

Responsibilities:

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear and reset service areas.
• Protect the hotel from liability with regard to over serving guests.
• Perform any other duties as assigned by the restaurant manager.

Qualifications:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.