Server

Omni Hotels & Resorts; Irving (TX); On-site; USD 17,000 - 30,000; Full time

Job summary

Omni Las Colinas in Irving, TX seeks friendly servers to deliver exceptional service across its restaurants, pool and outlets. You will greet guests, take orders, discuss menu and drink options, and coordinate with chefs and bartenders to meet dietary needs while maintaining station cleanliness.

The role requires at least 1 year of serving experience, TABC/ Food Handler certification, knowledge of wine/beer, and strong cash handling. Flexible shifts including weekends are essential.

Qualifications

• 1 year of serving experience in a high-volume setting preferred.
• Must be TABC certified or able to obtain TABC permit and Food Handler’s permit.
• Knowledge of wine, spirits, and beer; experience selling and presenting cocktails.
• Previous cash-handling experience required.
• Clear and pleasant English communication with guests and team members.

Responsibilities

• Greet guests and provide superior service across all Omni Las Colinas outlets.
• Take orders, answer questions, and suggest menu items and specials.
• Coordinate with culinary and beverage teams on meal requirements and dietary needs.
• Record transactions in MICROS and adhere to cash-handling standards.
• Check in with guests to ensure satisfaction with each course or beverage.
• Present accurate checks and process payments; maintain cleanliness of stations and dining areas.
• Set up and break down stations; support other outlets as needed.
• Ensure service standards and guest safety, including overserving policies.

Skills

Customer service

Cash handling

English fluency

Shift flexibility

Standing/walking stamina

Tools

MICROS system

Job description

Overview

To wait on tables promptly and courteously, and to serve guests in any way possible while delivering exceptional service across Omni Las Colinas’ food and beverage outlets, including restaurants, pool service, and other assigned outlets.

Responsibilities

• Knowledge of dining room, high-volume restaurant, pool, sports, and live entertainment bar service.


• Be prepared to work across various food and beverage outlets, including restaurants, pool service, and other outlets as assigned.


• Must have full familiarity with menus and beverage offerings for assigned outlets.


• Greet guests as they enter the restaurant, approach the pool area, or visit an assigned outlet with a pleasant smile and superior customer service.


• Take orders and answer questions/offer suggestions on both food and beverage menu selections and daily specials.


• Communicate with the culinary and beverage teams regarding meal requirements, allergies, dietary needs, and special requests.


• Record transactions in the MICROS system at the time of order and adhere to cash‑handling standards.


• Check in with guests to ensure satisfaction with each food course and/or beverage.


• Present an accurate check to the guest and process payment.


• Maintain clean work areas throughout the day, including the restaurant, pool, and other assigned outlet areas.


• Complete station set‑up and break‑down and all other side work duties as assigned.


• Ensure tables and service areas are set up properly, including polishing and cleaning glasses.


• Provide service to guests in accordance with Omni Moments of Service Standards.


• Be pleasant, smile, and greet all guests, using surnames when you obtain them.


• Clean, clear, and reset tables and service areas promptly.


• Protect the hotel from liability with regard to overserving guests.


• Maintain awareness of outlet‑specific service standards, safety procedures, and guest needs.


• Flexibly support other food and beverage outlets as business needs require.


• Perform any other duties as assigned by the Restaurant Manager or Food & Beverage leadership.

Qualifications

• Minimum 1 year of serving experience; high‑volume restaurant, sports/live entertainment bar, or pool service experience preferred.


• Must be TABC certified, or have the ability to obtain a valid TABC permit and Food Handler’s permit.


• Developed knowledge of wine, spirits, and beer, with experience selling and presenting specialty mixed cocktails.


• Previous cash‑handling experience required.


• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co‑workers.


• Excellent customer service, service recovery, and problem‑solving skills.


• Must be flexible and able to work a variety of shifts, including mornings, evenings, weekends, holidays, and peak pool/outlet periods.


• Ability to adapt to both indoor and outdoor service environments.


• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.


• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.


• Must be able to stand and walk for an extended period or for an entire work shift in indoor and outdoor environments.