Server - Historic Star Lounge

Generation Hospitality; Sacramento (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

Generation Hospitality in Sacramento, California, is seeking a restaurant server to ensure guests are served to the hotel’s standards in the restaurant, bar, and lounge areas. You will take orders, serve food and beverages, and ensure a welcoming experience for guests in a fast-paced setting.

The role requires the ability to walk and stand for long periods, lift up to 40 lbs, and obtain necessary food handling and alcohol service certifications in line with local regulations.

Qualifications

• Ability to greet guests and present menus while explaining daily specials
• Ability to walk/stand for extended periods and lift up to 40 lbs.
• Must obtain food handlers card and alcohol beverage service cards as required by local laws.

Responsibilities

• Greet guests, present menus, and mention special items.
• Enter orders on the POS system and note any special requests.
• Coordinate with bus person, kitchen, and bar staff for smooth service.
• Serve food and beverages in sequence of service and check guest satisfaction.
• Open and pour wine tableside and maintain proper grooming standards.
• Assist with stocking and maintaining station par levels and assist with telephones and transactions.
• Print closing report and handle cash deposits per guidelines.

Skills

Guest service

Customer communication

Team coordination

Wine service

Education

Food handlers card / alcohol beverage service cards

Tools

POS machine

Job description

About this position

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

JOB SUMMARY: Ensure that all guests are served to the hotel's standard in the Restaurant / Bar / Lounge areas. Ensure the highest standards of hospitality and welcome are always demonstrated within all food and beverage areas.

Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotel's standards in a friendly, timely and efficient manner. Ensures guest dining experience meets hotel standards of service.

RESPONSIBILITIES:

• Greets guests and presents them with the menu, informs of special items for the day and menu changes if appropriate.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Enter orders on the POS machine, ensuring special requests made by the guest while ordering the food are notated.
• Coordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Server food and beverage to the guest as per the sequence of service.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Assist bus persons with stocking and maintaining the restaurant par stock levels and side station.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash deposits per company guidelines.

REQUIREMENTS:

• Ability to walk and stand for prolonged periods of time.
• Ability to lift, carry, push and pull up to 40 lbs., independently.
• Ability to obtain a food handlers card and alcohol beverage service cards, or other applicable licensing in accordance with local food and beverage service ordinances.

The pay range for this role is:

17 - 19 USD per hour(Hyatt House Sacramento)