Server - Historic Star Lounge

Hyatt House Sacramento; Sacramento (CA); On-site; USD 21,000 - 34,000; Full time

Job summary

Generation Hospitality Group is seeking a friendly server for the restaurant/bar area of the Hyatt House Sacramento to uphold our hospitality standards and guest welcome. You will take and deliver orders, assist kitchen and bar staff, and ensure a smooth dining experience.

Responsibilities include greeting guests, presenting menus, recording special requests on the POS, and closing with proper cash handling. Maintain grooming standards and knowledge of available services throughout the resort.

Qualifications

• Requirements describe physical ability: stand/walk for long periods, lift up to 40 lb, obtain food handler and alcohol service cards or equivalent licensing.

Responsibilities

• Greets guests, presents menu, informs of specials and changes.
• Enters orders in POS, notes special requests.
• Coordinates with bus staff, kitchen, and bar to ensure smooth service.
• Serves food and beverages, ensures guest satisfaction.
• Maintains grooming and appearance standards.
• Communicates products and services available at the resort.
• Prints closing report and handles cash deposits per guidelines.

Job description

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

JOB SUMMARY:

Ensure that all guests are served to the hotel's standard in the Restaurant / Bar / Lounge areas. Ensure the highest standards of hospitality and welcome are always demonstrated within all food and beverage areas.

Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotel's standards in a friendly, timely and efficient manner. Ensures guest dining experience meets hotel standards of service.

RESPONSIBILITIES:

• Greets guests and presents them with the menu, informs of special items for the day and menu changes if appropriate.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Enter orders on the POS machine, ensuring special requests made by the guest while ordering the food are notated.
• Coordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Server food and beverage to the guest as per the sequence of service.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Assist bus persons with stocking and maintaining the restaurant par stock levels and side station.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash deposits per company guidelines.

REQUIREMENTS:

• Ability to walk and stand for prolonged periods of time.
• Ability to lift, carry, push and pull up to 40 lbs., independently.
• Ability to obtain a food handlers card and alcohol beverage service cards, or other applicable licensing in accordance with local food and beverage service ordinances.

The pay range for this role is: