Server/ Barista

Acme Hospitality Group; Santa Barbara (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A premier hospitality group in California seeks a Server to provide efficient and friendly service in a fast-paced environment. You will be responsible for taking orders, processing payments, and delivering food and beverages. The ideal candidate should have at least two years of experience in fine dining, extensive knowledge of menus, and strong customer service skills. This position requires flexibility to work in shifts and includes adherence to health and safety regulations.

Qualifications

• Two years previous experience as a server in a fine dining or upscale restaurant.
• Extensive knowledge of food and beverage menus, including wine pairing and cocktails.
• Professional and polished appearance; strong attention to detail.

Responsibilities

• Greet guests warmly and present menus.
• Take accurate food and drink orders using a POS system.
• Serve food and beverages promptly and accurately.

Skills

Customer service skills

Knowledge of food and beverage menus

Communication skills

Multitasking abilities

Problem-solving skills

Tools

Point-of-sale (POS) systems

Job description

Who We Are

Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy.

Mission & Core Values

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary

As a server, you are responsible for providing efficient and friendly service to customers in a quick‑service or fast‑food restaurant. Your primary role is to take orders, process payments, and deliver food and beverages to customers in a timely manner.

Responsibilities

• Greet guests warmly, escort them to their tables, and present menus.
• Provide detailed explanations of menu items, including specials, ingredients, and preparation methods.
• Assist guests in selecting food and beverages by making knowledgeable recommendations based on their preferences and dietary restrictions.
• Take accurate food and drink orders, using a point‑of‑sale (POS) system, and communicate with kitchen and bar staff.
• Ensure that all special requests or modifications to orders are communicated correctly to the kitchen and accommodated as much as possible.
• Serve food and beverages promptly and accurately, ensuring proper presentation and adherence to quality standards.
• Monitor tables throughout the meal to anticipate and fulfill guests' needs, such as refilling drinks, clearing plates, and providing additional utensils or condiments.
• Prepare and serve specialty drinks or cocktails, if required by the establishment.
• Answer guest inquiries about food, beverages, and restaurant services in a courteous and knowledgeable manner.
• Upsell menu items, such as appetizers, desserts, or premium beverages, to enhance the dining experience and increase revenue.
• Handle guest complaints or concerns promptly and professionally, escalating to a supervisor or manager if necessary.
• Process guest payments accurately, including handling cash, credit‑card transactions, and using POS systems.
• Collaborate effectively with kitchen and bar staff to ensure smooth coordination between the front and back of the house.
• Maintain a clean and organized dining area, including setting tables, folding napkins, and arranging table settings.
• Follow all health and safety regulations and adhere to proper food handling and sanitation practices.

Requirements

• Two years of previous experience as a Server in a fine dining or upscale restaurant is typically required.
• Extensive knowledge of food and beverage menus, including wine pairing and cocktail recipes.
• Strong customer service skills, with the ability to provide personalized and attentive service.
• Excellent communication and interpersonal skills to interact with guests and team members effectively.
• Professional and polished appearance, with a focus on attention to detail.
• Ability to work in a fast‑paced, high‑pressure environment while maintaining composure.
• Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
• Exceptional organization and multitasking abilities.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Understanding of fine dining etiquette and service standards.
• Ability to work well in a team and collaborate with colleagues.
• Strong problem‑solving and decision‑making skills.
• Knowledge of food safety and sanitation regulations.
• Ability to stand and walk for extended periods and lift trays or plates when necessary.
• Excellent memory retention for accurately taking and delivering orders.
• Understanding of responsible alcohol service practices and compliance with legal drinking age verification.
• RBS or similar certification for responsible alcohol service is required.
• Current Food Handler Certification.

Job Status

Non‑Exempt