Server Assistant SVB

SVIH MANAGEMENT LLC; West Hollywood (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401k matching up to 4%

Tuition reimbursement

Pet insurance

Employee Assistance Programs

Employee appreciation programs

Job summary

San Vicente Clubs in West Hollywood seeks a courteous Server Assistant to welcome guests and ensure outstanding guest service in the food and beverage outlet. This role supports the service team in delivering refined hospitality and maintaining high standards for members and guests.

The position requires a friendly, energetic professional with knowledge of wines and cocktails, ability to upsell, and a flexible schedule including weekends and holidays.

Qualifications

• Must be able to effectively communicate
• Must be a team player with flexible schedule
• Knowledge of wines and cocktails is helpful
• Must be able to input data in the POS system

Responsibilities

• Greets guests and delivers friendly, professional service at the food and beverage outlet
• Answers questions about menus and uses selling techniques to upsell
• Processes guest payments and verifies dining status in-house or walk-in
• Maintains clean, organized work area and communicates with incoming/outgoing shifts

Skills

Communication

Guest service

Team player

Attention to detail

Flexible schedule

POS knowledge

Wine knowledge

Upselling

Tools

POS system

Job description

Payrate: $19.61 per hour plus tipsCompanySan Vicente Clubs is a prestigious private members-only club originating in West Hollywood, California. Since its 2019 opening, San Vicente Bungalows has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members. Building on the success of the original West Hollywood location San Vicente is expanding to Santa Monica (opening November 2024) and New York City (opening January 2025).We are seeking team members who share a passion for hospitality and a desire to deliver high standards and service levels to our members and guests. We offer a wide range of benefits to our full-time employee including:Medical, dental and vision health benefitsLife insurance401k plans matching up to 4%Tuition reimbursementPet insuranceEmployee Assistance ProgramsEmployee appreciation and incentive programsPosition PurposeResponsible for greeting guests, providing excellent guest service upon guest entering food and beverage outlet. The Server Assistant normally works a regular food and beverage shift but may be asked and assigned another shift due to work needs.Duties and ResponsibilitiesDelivers food and beverage orders in a friendly and professional manner in accordance with hotel standards.Answers all questions regarding the menus accurately.Utilizes selling techniques to up sell.Acknowledges guest need, anticipates guest needs and always responds promptly to maintain positive guest relations at all times.Process guest payment by posting on POS system, verifies if guest is in house or walk in patron.Informs manager of any guest complaints, requests or problems.Maintains organized and clean work area.Communicate with in coming/ prior shift as to outstanding tables.Reports any damages, discrepancies and or malfunction of equipment to manager.Follows all safety and sanitation procedures that pertain to the job.Clean and polish silverware, glass ware, sugar receptacle, trays, coffee pots, tea pots.Knowledge, Skills and AttributesMust be able to effectively communicate.Must be able to follow directions with focus to detail.Must be a team player with the ability to work under minimal supervision.Must be able to have a flexible schedule, work weekends and holidays.Must have knowledge of wines, cocktails.Must be able to manicure tables.Must be able to set up tables, buffet and food stations.Must be able to sustain composure, remain calm, and possess a positive attitude.Must be energetic and outgoing.Must be service oriented with excellent customer service skills.Must be able to follow directions with focus to detail, speed and accuracy.Must possess excellent interpersonal and organizational skills.Must have basic knowledge of arithmetic.Must have the ability to input data in the POS system.Must have previous experience with POS system.Must be able to read, write and understand the English language.Must be able to exercise confidentiality and discretion.Must be able to work nights, weekends and holidays.Must be able to work well under time constraints and remain calm.QualificationsMust be Serve Safe certified, must be Tips Certified.Minimum 1 year of hospitality or customer service in a fine dining restaurant preferred.