Server Assistant

Yardbird DC; Washington (District of Columbia); On-site; USD 21,000 - 25,000; Full time

Job summary

Yardbird DC in Washington, DC seeks a Server Assistant to support the front-of-house team in a high-volume, upscale dining environment. You will work closely with servers to ensure guest needs are met and tables are reset quickly, maintaining courteous and professional service.

Required traits include excellent critical thinking, composure under pressure, reliability with flexible hours including weekends/holidays, and strong English communication.

Qualifications

• Excellent critical thinking and decision-making required.
• Ability to stay calm and tactful under pressure.
• Willingness to work flexible hours including weekends/holidays.
• Proactive and adaptable in a fast-paced setting.
• Knowledge of departmental policies and service standards.
• Ability to lift up to 50 pounds repeatedly.
• Familiarity with equipment maintenance and use.
• Knowledge of hotel services and local attractions to answer guest questions.
• Strong interpersonal skills and guest service orientation.
• Professional appearance and demeanor.
• Proficient English communication, both written and spoken.

Responsibilities

• Maintain professional attitude and courteous demeanor at all times.
• Keep service stations clean and perform side work before, during, and after shift.
• Follow proper service procedures and communicate with team.
• Assist servers and respond to guest needs with discretion.
• Maintain tables with unobtrusive service and reset within two minutes of departure.
• Bus courses and coordinate with restaurant standards.
• Complete tasks as directed by management and adapt to changing duties.

Skills

Critical thinking

Stress management

Flexibility

Initiative

Policy knowledge

Lifting up to 50 lbs

Equipment knowledge

Hotel services knowledge

Interpersonal skills

Professional appearance

English communication

Education

High school diploma or equivalent

Job description

SUNDAY AVAILABILITY REQUIRED

Deeply rooted in Southern hospitality,Yardbirdstands as an iconic establishment celebrated by both James Beard and Bon Appétit. Cherished family recipes and genuine warmth are infused into every bite. From its inception in the vibrant heart of Miami Beach, Yardbird has captivated guests with its unapologetically indulgent cuisine and award-winning bourbon selections. Join our team and be part of a legacy that combines culinary excellence with heartfelt hospitality.

Job Description

Server assistants must move quickly and efficiently, and maintain constant communication with the server on the status of each table. The server assistant needs to assist the server by ensuring that every guest’s needs and special requests are met. He/she is the backbone of the service team, making sure that the basics of service are met, from water service to resetting the table.

Requirements

• Excellent critical thinking and decision-making skills
• Must be able to maintain tact and cool under pressure
• Able to work flexible hours necessary including off hours, weekends and holidays
• Ability to take initiative and exhibit flexibility
• Working knowledge of and comply with all departmental policies, service procedures, and standards
• Ability to lift up to 50 pounds repeatedly through service
• Working knowledge of correct maintenance and use of equipment
• Working knowledge of all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Have interpersonal skills to deal effectively with all business contacts and provide exemplary guest service
• Professional appearance and demeanor
• Able to effectively communicate in English, in both written and oral forms

Responsibilities

• Always maintain a professional attitude and courteous demeanor
• Maintain service stations and perform assigned side work duties before, during and after the shift
• Follow proper service procedures
• Maintain communication with other team members and front door staff
• Practice table maintenance with the guidance of the server throughout the dining experience in the most unobtrusive manner
• Rely on body language, facial expressions, eye contact, and non-verbal cues rather than verbal interruptions to determine the level of guest satisfaction
• Always practice full hands in full hands out
• Assist your neighboring teammates with service
• Ensure that tables are reset within two minutes of your guests’ departure
• Bus each course according to Restaurant Service Standards Reference
• Complete any tasks as directed by management, including adjusting to changing duties and assignments as needed to support the team and restaurant

Work Conditions

• The noise level in the work environment is usually loud
• While performing the duties of the job, the employee is regularly required to stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell
• The employee frequently is required to walk

Preferred

• At least 2 years’ experience in a high-volume, upscale dining environment
• At least 1 year of hospitality sales and management experience
• High school diploma or equivalent

EOE

Compensation: Minimum Wage