Server Assistant

Yardbird Group, LLC; Miami Beach (FL); On-site; USD 27,040 - 49,000; Part time

Job summary

Yardbird Group, LLC in Miami Beach is seeking a server assistant to join our award-winning team. You will support the service staff, maintain clean service stations, and help ensure every guest’s needs and special requests are met with warmth and efficiency.

The ideal candidate thrives in a fast-paced, high-volume dining room, communicates clearly, and is able to lift up to 50 pounds. Flexible hours, weekends and holidays are expected as part of our family of hospitality professionals.

Qualifications

• Excellent critical thinking and decision-making skills.
• Must be able to maintain tact and cool under pressure.
• Able to work flexible hours including weekends/holidays.
• Ability to take initiative and exhibit flexibility.
• Adhere to departmental policies and service standards.
• Ability to lift up to 50 pounds repeatedly during service.
• Knowledge of equipment maintenance and usage.
• Knowledge of hotel services and local attractions for guest inquiries.
• Strong interpersonal skills and guest service mindset.
• Professional appearance and demeanor.
• Fluent English communication both written and oral.

Responsibilities

• Maintain professional attitude and courteous demeanor.
• Keep service stations clean and perform side work before/during/after shift.
• Follow proper service procedures.
• Communicate with team and front door staff.
• Assist with table maintenance as guided by server.
• Read guest cues non-verbally to assess satisfaction.
• Support neighboring teammates with service.
• Ensure tables are reset within two minutes of guest departure.
• Bus each course according to standards.
• Complete tasks as directed by management.

Skills

Excellent critical thinking and decis

Maintain tact under pressure

Flexible hours incl. weekends/holidays

Initiative and flexibility

Knowledge of policies and procedures

Lift up to 50 pounds

Equipment maintenance knowledge

Guest inquiry knowledge of services/at

Interpersonal skills and guest service

Professional appearance and demeanor

English communication (spoken/written)

Education

High school diploma or equivalent

Job description

Deeply rooted in Southern hospitality, Yardbird stands as an iconic establishment celebrated by both James Beard and Bon Appétit. Cherished family recipes and genuine warmth are infused into every bite. From its inception in the vibrant heart of Miami Beach, Yardbird has captivated guests with its unapologetically indulgent cuisine and award-winning bourbon selections. Join our team and be part of a legacy that combines culinary excellence with heartfelt hospitality.

Job Description

Server assistants must move quickly and efficiently, and maintain constant communication with the server on the status of each table. The server assistant needs to assist the server by ensuring that every guest’s needs and special requests are met. He/she is the backbone of the service team, making sure that the basics of service are met, from water service to resetting the table.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent critical thinking and decision-making skills
• Must be able to maintain tact and cool under pressure
• Able to work flexible hours necessary including off hours, weekends and holidays
• Ability to take initiative and exhibit flexibility
• Working knowledge of and comply with all departmental policies, service procedures, and standards
• Ability to lift up to 50 pounds repeatedly through service
• Working knowledge of correct maintenance and use of equipment
• Working knowledge of all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Have interpersonal skills to deal effectively with all business contacts and provide exemplary guest service
• Professional appearance and demeanor
• Able to effectively communicate in English, in both written and oral forms

Responsibilities

• Always maintain a professional attitude and courteous demeanor
• Maintain service stations and perform assigned side work duties before, during and after the shift
• Follow proper service procedures
• Maintain communication with other team members and front door staff
• Practice table maintenance with the guidance of the server throughout the dining experience in the most unobtrusive manner
• Rely on body language, facial expressions, eye contact, and non-verbal cues rather than verbal interruptions to determine the level of guest satisfaction
• Always practice full hands in full hands out
• Assist your neighboring teammates with service
• Ensure that tables are reset within two minutes of your guests’ departure
• Bus each course according to Restaurant Service Standards Reference
• Complete any tasks as directed by management, including adjusting to changing duties and assignments as needed to support the team and restaurant

Work Conditions

• The noise level in the work environment is usually loud
• While performing the duties of the job, the employee is regularly required to stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell
• The employee frequently is required to walk

Preferred

• At least 2 years’ experience in a high-volume, upscale dining environment
• At least 1 year of hospitality sales and management experience
• High school diploma or equivalent

We use eVerify to confirm U.S. Employment eligibility.

Compensation: Minimum Wage

EOE