Server

The-Forum; Puyallup (WA); On-site; USD 24,000 - 42,000; Full time

Job summary

The-Forum is seeking a Server to deliver a high-quality dining experience by providing attentive service in their assigned section. You will manage multiple tables, greet guests warmly, and assist with menu questions and promotions.

Responsibilities include handling orders, processing payments, following allergy protocols, and maintaining sanitation standards while collaborating with the team to ensure smooth restaurant operations.

Qualifications

• Provide efficient and friendly guest service.
• Ability to manage multiple tables and tasks simultaneously.
• Familiarity with POS systems and cash handling procedures.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Provide high-quality dining service to guests.
• Greet guests warmly and engage with a positive demeanor.
• Handle guest concerns with urgency and professionalism.
• Answer questions about the menu and promotions.
• Promote specials to enhance guest experience and sales.
• Follow service steps and allergy/dietary protocols.
• Operate POS and process payments.
• Follow health and safety regulations and complete trainings.
• Collaborate with team and follow Employee Handbook policies.
• Perform additional duties to keep operations smooth.

Skills

Efficient service

Friendly service

Multi-tasking

Guest communication

Tools

POS systems

Cash handling

Job description

Position Overview:

As a Server at our restaurant, you will be responsible for delivering a high-quality dining experience by providing exceptional service to guests within your assigned section. This role demands efficiency, the ability to manage multiple tasks effectively, and a commitment to meeting the standards of our service protocol.

Responsibilities:

• Deliver exceptional dining service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism.
• Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor.
• Utilize problem-solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction.
• Provide knowledgeable responses to inquiries about the restaurant’s menu and ongoing promotions.
• Effectively use promotional strategies to enhance guest experiences and boost sales.
• Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction.
• Demonstrate proficiency in operating POS systems and handling various payment terminals.
• Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness.
• Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook.
• Perform additional duties as required to ensure the restaurant operates smoothly.

Key Qualifications:

• Proven ability to provide efficient and friendly service to customers within a designated section, which may include multiple tables.
• Skilled in accurately recording and settling guest orders and ensuring compliance with all financial transaction policies.
• Availability to work flexible hours, including nights, weekends, and holidays.
• Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils.
• Strong communication skills, with the capability to follow and understand both written and spoken instructions.
• Able to effectively manage multiple tasks in a high-pressure environment.
• Comfortable working in tight spaces with varying noise levels and temperatures.
• Physical ability to stand and walk throughout the duration of the shift, carry weights of up to 50 pounds, and navigate potential tripping hazards.