Server

The Gilmore Collection; Grand Haven (MI); On-site; USD 20,664 - 27,552; Part time

Job summary

A dining establishment in Grand Haven is seeking a Server to deliver exceptional dining experiences by providing high-quality service to guests. The ideal candidate must possess strong communication skills and the ability to manage multiple tasks efficiently. Responsibilities include greeting guests, addressing their needs promptly, and ensuring adherence to health and safety protocols. Candidates should have availability for flexible working hours, including nights and weekends. The role demands physical endurance and the capacity to carry items safely while maintaining a collaborative attitude with team members.

Qualifications

• Proven ability to provide efficient and friendly service to customers.
• Strong communication skills to follow written and spoken instructions.
• Availability to work flexible hours, including nights and weekends.

Responsibilities

• Deliver exceptional dining service to ensure guest satisfaction.
• Utilize problem-solving skills to handle guest concerns.
• Adhere to all health and safety regulations and maintain sanitation standards.

Skills

Efficient service delivery

Problem-solving skills

Strong communication

Ability to manage multiple tasks

Job description

Overview

Position Overview: As a Server at our restaurant, you will be responsible for delivering a high-quality dining experience by providing exceptional service to guests within your assigned section. This role demands efficiency, the ability to manage multiple tasks effectively, and a commitment to meeting the standards of our service protocol.

Responsibilities

• Deliver exceptional dining service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism.
• Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor.
• Utilize problem-solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction.
• Provide knowledgeable responses to inquiries about the restaurant’s menu and ongoing promotions.
• Effectively use promotional strategies to enhance guest experiences and boost sales.
• Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction.
• Demonstrate proficiency in operating POS systems and handling various payment terminals.
• Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness.
• Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook.
• Perform additional duties as required to ensure the restaurant operates smoothly.

Qualifications

• Proven ability to provide efficient and friendly service to customers within a designated section, which may include multiple tables.
• Skilled in accurately recording and settling guest orders and ensuring compliance with all financial transaction policies.
• Availability to work flexible hours, including nights, weekends, and holidays.
• Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils.
• Strong communication skills, with the capability to follow and understand both written and spoken instructions.
• Able to effectively manage multiple tasks in a high-pressure environment.
• Comfortable working in tight spaces with varying noise levels and temperatures.
• Physical ability to stand and walk throughout the duration of the shift, carry weights of up to 50 pounds, and navigate potential tripping hazards.