Server

Pinchers; Naples (FL); On-site; USD 25,000 - 34,000; Full time

Job summary

Phelan Family Brands is seeking team members to provide top-notch food and beverage service in a fast-paced environment in Naples, FL. The role focuses on selling and serving with best-in-class hospitality from entry to guest departure.

Primary duties include menu mastery, efficient table turnover, upselling, accurate POS usage, and maintaining a clean, welcoming dining room while ensuring guest satisfaction and compliance with age checks for alcoholic beverages.

Qualifications

• Knowledge of menu offerings and daily specials.
• Ability to serve multiple tables while maintaining service standards.
• Capable of upselling beverages and menu items.
• Proficiency with a POS system to ring orders accurately.
• Friendly, fast interaction with guests and attentive service.
• Handle different payment methods and give correct change.
• Maintain cleanliness and manage side-work efficiently.
• Check guest ages for alcohol service and refuse politely when needed.
• Communicate issues to managers to resolve guest concerns.

Responsibilities

• Sell and serve food and beverages to guests with Best in Class service.
• Serve 3 to 6 tables after training and meet standards.
• Upsell alcohol and food items to enhance guest experience.
• Use a computer to ring orders and process payments.
• Interact with guests in a consistent, friendly manner.
• Ensure total restaurant cleanliness and smooth operation.
• Check IDs to verify legal drinking age and handle refusals gracefully.
• Monitor guest safety when alcohol is involved and inform management when needed.
• Take to-go orders when applicable and coordinate with the team.

Skills

Menu knowledge

Table service

Upselling

POS accuracy

Guest interaction

Payment handling

Cleanliness & side-work

Alcohol service checks

Team communication

Tools

POS system

Job description

Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team.At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth.

Job Summary:

Primary responsibility is to sell and serve food and beverages to our guests and to deliver our companies best in class service throughout the entire guest experience.

Duties / Responsibilities/ Job requirements:

• Have complete knowledge of this restaurants food and beverage menu.
• After training, have the ability to Serve 3 to 6 Tables at a time and meet or exceed the companies Best in Class Standards, described in training.
• Able to consistently up sell alcohol and food items.
• Able to use a computer to ring orders on a check.
• Able to interact with guests in a consistent friendly and fast manner.
• Able to accept different types of payment and make change.
• Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant. Ability to clear and reset tables quickly.
• Ability to correctly check identification of a guest to ensure guests are at least 21 years of age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age.
• If consuming alcoholic beverages, observe guest’s behavior, count number of drinks served, and if the server feels they should not drive, always inform management.
• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.
• Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• Communicates with Managers to inform them of any unhappy guest.
• Takes and fills togo orders, if applicable.