Server

Phelan Family Brands; Naples (FL); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

Phelan Family Brands in Naples, FL is seeking friendly servers to join our restaurant team. Primary responsibilities include selling and serving food and beverages to guests, delivering our best-in-class service throughout the guest experience.

Qualifications include strong menu knowledge, ability to handle multiple tables, upselling, payments, and maintaining cleanliness with fast turnover. Growth opportunities exist in a family-owned setting.

Qualificações

• Knowledge of menu and beverage offerings.
• Ability to serve 3–6 tables at a time after training.
• Strong guest interaction and communication skills.
• Ability to process payments and make change.
• Maintain cleanliness and ensure quick table turnover.
• Verify guest ages for alcohol service.

Responsabilidades

• Sell and serve food and beverages to guests.
• Upsell drinks and menu items to meet standards.
• Use a computer to ring orders and receive payments.
• Interact with guests in a friendly, fast manner.
• Accept payments and provide correct change.
• Maintain side-work and total cleanliness of the restaurant.
• Clear and reset tables quickly for turnover.
• Report unhappy guests to management and address concerns.
• Take and fill to-go orders when applicable.

Conhecimentos

Customer service

Upselling

POS system

Cash handling

Ferramentas

POS system

Descrição da oferta de emprego

Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team.At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth.

Job Summary:

Primary responsibility is to sell and serve food and beverages to our guests and to deliver our companies best in class service throughout the entire guest experience.

Duties / Responsibilities/ Job requirements:

• Have complete knowledge of this restaurants food and beverage menu.
• After training, have the ability to Serve 3 to 6 Tables at a time and meet or exceed the companies Best in Class Standards, described in training.
• Able to consistently up sell alcohol and food items.
• Able to use a computer to ring orders on a check.
• Able to interact with guests in a consistent friendly and fast manner.
• Able to accept different types of payment and make change.
• Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant. Ability to clear and reset tables quickly.
• Ability to correctly check identification of a guest to ensure guests are at least 21 years of age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age.
• If consuming alcoholic beverages, observe guest’s behavior, count number of drinks served, and if the server feels they should not drive, always inform management.
• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.
• Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• Communicates with Managers to inform them of any unhappy guest.
• Takes and fills togo orders, if applicable.