Server

Deep Lagoon; Naples (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Phelan Family Brands is a family-owned and locally operated restaurant group. We are seeking team members to deliver top-notch service and growth opportunities for our staff. The role focuses on selling and serving food and beverages while upholding our best-in-class service throughout the guest experience.

Responsibilities include knowing the menu, serving multiple tables, upselling, handling payments, maintaining cleanliness, and ensuring guest satisfaction at all times.

Qualifications

• Must have excellent customer service and communication skills.
• Ability to upsell food and beverages to increase guest satisfaction.
• Comfortable using a point-of-sale system and handling payments.

Responsibilities

• Have complete knowledge of this restaurant's food and beverage menu.
• After training, be able to serve 3 to 6 tables at a time and meet or exceed standards.
• Able to consistently upsell alcohol and food items.
• Able to use a computer to rang orders on a check.
• Interact with guests in a friendly and fast manner.
• Accept different types of payment and make change.
• Maintain cleanliness and smooth operation of the restaurant; clear and reset tables quickly.
• Check IDs to ensure guests are 21+ before serving alcohol; refuse to serve politely if underage.
• Monitor guests’ behavior when alcohol is involved and inform management if needed.
• Ensure guests are satisfied and strive to exceed expectations.
• Report to work in neat uniform and maintain personal hygiene.
• Communicate with Managers about any unhappy guest.
• Take and fill to-go orders, if applicable.

Skills

Guest service

Upselling

POS / Cash handling

Menu knowledge

Job description

Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team.At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth.

Job Summary:

Primary responsibility is to sell and serve food and beverages to our guests and to deliver our companies best in class service throughout the entire guest experience.

Duties / Responsibilities/ Job requirements:

• Have complete knowledge of this restaurants food and beverage menu.
• After training, have the ability to Serve 3 to 6 Tables at a time and meet or exceed the companies Best in Class Standards, described in training.
• Able to consistently up sell alcohol and food items.
• Able to use a computer to ring orders on a check.
• Able to interact with guests in a consistent friendly and fast manner.
• Able to accept different types of payment and make change.
• Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant. Ability to clear and reset tables quickly.
• Ability to correctly check identification of a guest to ensure guests are at least 21 years of age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age.
• If consuming alcoholic beverages, observe guest’s behavior, count number of drinks served, and if the server feels they should not drive, always inform management.
• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.
• Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• Communicates with Managers to inform them of any unhappy guest.
• Takes and fills togo orders, if applicable.