Server

Uptown Alley; Chesterfield Court House (VA); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Culture & Community - engaging team

401k, Roth IRA

Health & Vision Insurance

Generous Paid Time Off

Job summary

Uptown Alley is seeking an experienced server to provide excellent guest service and help create a memorable dining experience on-site. You will be responsible for upselling, processing payments, and ensuring smooth table turnover while maintaining menu knowledge.

The role emphasizes safety, compliance, and strong customer interactions in a fast-paced environment. English is required; Spanish is a plus, with opportunities for growth and teamwork.

Qualifications

• Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling
• High School Diploma or Equivalent
• Physical Stamina and Endurance - stand for long periods, lift heavy objects, perform repetitive tasks in a hot kitchen environment

Responsibilities

• Strategic and Financial Responsibilities: Upselling and Revenue Generation
• Payment Processing
• Table Turnover and Seating Optimization
• Operational Responsibilities: Compliance and Safety
• Problem Resolution
• Menu Knowledge
• Customer Satisfaction

Skills

Customer Service Orientation

Communication Skills

Attention to Detail

Technological Proficiency

Education

High School Diploma or Equivalent

Food Safety Certification (ServSafe/Safe Food Handling)

Tools

POS Systems

Reservation Systems

Job description

Benefits

• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development
• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose

The purpose of a server at Uptown Alley is to provide excellent customer service and ensure that guests have an enjoyable dining experience.

Key Responsibilities

• Strategic and Financial Responsibilities
  • Upselling and Revenue Generation
  • Payment Processing
  • Table Turnover and Seating Optimization
• Operational Responsibilities
  • Compliance and Safety
  • Problem Resolution
  • Menu Knowledge
• Customer Service Responsibilities
  • Customer Satisfaction

Education & Qualifications

• Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling
• High School Diploma or Equivalent
• Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment

Experience

• Servers should have prior experience working as servers in a restaurant or hospitality setting
• Strong understanding of front-of-house operations, including customer service techniques, order taking, and table service
• Desirable - Previous experience in a high volume restaurant

Skills & Competencies

• Customer Service Orientation
• Communication Skills
• Attention to Detail
• Technological Proficiency
  • POS Systems
  • Reservation Systems

Personal Qualities

• Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.

Languages

• English
• Desirable - Spanish

Department:

Operations/Culinary

Location:

On-Site

Travel Required:

No

Working Pattern:

Monday-Friday, Weekends, Nights, Holidays

Reports To:

General Manager/AGM

Collaborates With:

Management team, Administrative support

Supports & Engages With:

FOH, BOH