Bowling and Games Host

Uptown Alley_Uphoff Ventures LLC; Midlothian (VA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Fun and Exciting Work Environment

401k, Roth IRA

Health and vision insurance

Generous Paid Time Off Policies

Flexible working schedule

Professional Development

Job summary

Uptown Alley_Uphoff Ventures LLC in Midlothian, Virginia is seeking a Bowling and Games Host/Hostess. The ideal candidate will ensure guests have a memorable experience while participating in bowling, arcade games, and other attractions. Responsibilities include managing lanes, maintaining equipment, and providing top-notch customer service.

Qualifications include a high school diploma, food safety certifications, and the ability to work in a fast-paced environment. A resilient, adaptable personality is essential. The role involves working on-site, with a Monday to Friday schedule, plus weekends and holidays.

Qualifications

• Must have physical stamina to stand for long periods and lift heavy objects.
• Previous experience in a high volume restaurant is desirable.
• Ability to communicate effectively with guests and team.

Responsibilities

• Ensure guests have an enjoyable experience during activities.
• Manage lane assignments and game operations.
• Provide excellent customer service and work collaboratively.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Technological Proficiency

Education

High School Diploma or Equivalent

Certifications in food safety and sanitation

Tools

Guest Management Systems

POS Systems

Job description

Benefits

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose

The role purpose of a bowling and games host/hostess at Uptown Alley is to ensure that guests have an enjoyable and memorable experience while participating in various activities such as bowling, arcade games, laser tag, and other attractions offered at the facility.

Key Responsibilities

• Strategic and Financial Responsibilities
  • Sales and Promotion
• Operational Responsibilities
  • Attraction Management
  • Lane Assignment and Game Management
  • Cleaning and Maintenance
• Customer Service Responsibilities
  • Guest Interaction
  • Customer Service
  • Teamwork and Collaboration

Education & Qualifications

• Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling
• High School Diploma or Equivalent
• Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment

Experience

• Desirable - Previous experience in a high volume restaurant

Skills & Competencies

• Customer Service Skills
• Communication Skills
• Organizational Skills
• Desirable - Problem-Solving Skills
• Technological Proficiency
  • Guest Management Systems
  • Desirable - POS Systems

Personal Qualities

• Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.

Languages

• English
• Desirable - Spanish

Additional Information

Department: Operations/Culinary

Location: On-Site

Travel Required: No

Working Pattern: Monday-Friday, Weekends, Nights, Holidays

Reports To: General Manager/AGM

Collaborates With: Management team, Administrative support

Supports & Engages With: FOH, BOH