Serials Sales Leader, Western US (Remote)

EBSCO Information Services; Juneau (AK); On-site; USD 123,000 - 175,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement Savings Plan

Paid Parental Leave

Holidays and PTO

Mentoring program

Job summary

EBSCO Information Services seeks a Serials Sales Manager, Serials Specialist for the Western US to drive renewals, growth, and strategic development of SSD services. You will partner with regional sales managers, acting as the serials expert, influencing strategy, workflows, and customer outcomes.

You will focus on renewal strategy, opportunity growth, and cross-sell across publisher packages, working with cross-functional teams to ensure a seamless customer experience.

Qualifications

• 7+ years of sales experience, preferably in the academic market
• 7 years of library experience with serials or acquisitions workflows
• Willing to travel up to 60%
• Valid driver’s license
• Live within the territory or near a major airport (AZ, AK, CA, HI, ID, NM, NV, MT, OR, UT, WA)

Responsibilities

• Partner with RSMs to build and maintain relationships with key customer stakeholders and lead strategic customer conversations
• Serve as the Serials subject matter expert, delivering presentations, supporting complex sales cycles, and advising on serials strategy and workflows
• Build and drive targeted account strategies in partnership with RSMs, including growth plans, retention strategies, and risk mitigation
• Develop and execute strategic sales plans to achieve SSD revenue targets, aligned with regional and national priorities
• Own renewal strategy for SSD accounts, proactively identifying risks, gaps, and expansion opportunities to retain and grow business
• Identify and advance new sales opportunities, driving upsell and cross-sell efforts across publisher packages, title lists, and services
• Collaborate closely with Account Services Managers, Customer Service, and Operations to ensure accurate renewals and a seamless customer experience
• Maintain and manage a strong sales pipeline, ensuring accurate CRM reporting, forecasting, and opportunity progression
• Monitor market trends, competitive activity, and customer feedback to inform sales strategy, product positioning, and ongoing improvements

Skills

Sales experience

Academic library market knowledge

CRM software

Travel up to 60%

Communication skills

Driver’s license

Education

MLS/MLIS

Tools

CRM software

Microsoft Office Suite

Job description

EBSCO Information Services seeks a Serials Sales Manager, Serials Specialist for the Western US to drive renewals, growth, and strategic development of SSD services. You will partner with regional sales managers, acting as the serials expert, influencing strategy, workflows, and customer outcomes.

You will focus on renewal strategy, opportunity growth, and cross-sell across publisher packages, working with cross-functional teams to ensure a seamless customer experience.